Inkeep is an **AI-powered support platform** that transforms your content into a **smart chatbot** for users and a **copilot** for your support team. It’s designed to help users find answers quickly and reduce the workload on your support team.

What are the features of Inkeep?

* **Assistant for Users**: Helps users find answers across all your content. * **Copilot for Support Teams**: Adds a smart side panel to your ticketing platform to close tickets faster. * **Reports on Content Gaps**: Identifies where users get stuck and suggests improvements. * **Trusted Answers**: Provides rich citations and stays on topic. * **Quick Integration**: Add Inkeep to your docs, help center, app, and community in under 10 minutes.

What are the use cases of Inkeep?

* **Self-Serve Support**: Users can find answers without waiting for human help. * **Ticket Management**: Support teams can draft answers, summarize conversations, and turn resolved tickets into FAQs. * **Content Improvement**: AI summaries highlight gaps in your docs or product.

1. Sign up for Inkeep and integrate it into your platform using their quickstarts. 2. Train the AI on your content to ensure accurate answers. 3. Monitor performance and use insights to improve your support and content.

Can I use Inkeep as an internal Slack bot?

Yes, Inkeep can be integrated into Slack for internal use.

How often is content kept up to date?

Inkeep ensures your content is always current with regular updates.

How are forums used as a source?

Inkeep can pull information from forums to provide comprehensive answers.

Is there a plugin for Docusaurus?

Yes, Inkeep offers a plugin for Docusaurus.

How are LLM reports generated?

Reports are generated using AI to analyze user interactions and content gaps.

Can I use Inkeep with Zendesk?

Yes, Inkeep integrates seamlessly with Zendesk.

Inkeep

4.0

38.83%

Inkeep is a game-changer for support teams, offering AI-powered solutions to improve user experience and reduce support workload.

Added on: 2025.03.03

Social Media:

#AI Knowledge Base #AI Chatbots #Large Language Models (LLMs)#AI Customer Service Assistant

Visit Site

Share This Tool: