What is Inkeep?
Inkeep is an AI-powered support platform that transforms your content into a smart chatbot for users and a copilot for your support team. It’s designed to help users find answers quickly and reduce the workload on your support team.
What are the features of Inkeep?
- Assistant for Users: Helps users find answers across all your content.
- Copilot for Support Teams: Adds a smart side panel to your ticketing platform to close tickets faster.
- Reports on Content Gaps: Identifies where users get stuck and suggests improvements.
- Trusted Answers: Provides rich citations and stays on topic.
- Quick Integration: Add Inkeep to your docs, help center, app, and community in under 10 minutes.
What are the use cases of Inkeep?
- Self-Serve Support: Users can find answers without waiting for human help.
- Ticket Management: Support teams can draft answers, summarize conversations, and turn resolved tickets into FAQs.
- Content Improvement: AI summaries highlight gaps in your docs or product.
How to use Inkeep?
- Sign up for Inkeep and integrate it into your platform using their quickstarts.
- Train the AI on your content to ensure accurate answers.
- Monitor performance and use insights to improve your support and content.
