What is Help.center?
Help.center is your go-to AI-powered customer support solution. It’s designed to help businesses reduce support tickets and boost customer satisfaction by delivering instant answers through an AI chatbot and a self-service knowledge base. With features like AI search, multilingual support, and 24/7 availability, it’s a game-changer for customer service.
What are the features of Help.center?
- AI Chatbot: Deploy a conversational AI widget on your website to answer customer queries instantly.
- Self-Service Knowledge Base: Create a branded help center where customers can find answers on their own.
- Automatic Learning: The AI improves with every article you add or modify.
- Multilingual Support: Provide support in multiple languages effortlessly.
- 24/7 Availability: Keep your customers supported even when your team is offline.
What are the use cases of Help.center?
- E-commerce: Reduce repetitive questions about orders, returns, and shipping.
- SaaS: Help users navigate complex software features with ease.
- Customer Support Teams: Free up agents to focus on high-priority issues.
How to use Help.center?
- Create a Help Center: Set up yourcompany.help.center in minutes.
- Import Articles: Bring in existing content from Intercom, Zendesk, or Freshdesk with one click.
- Deploy AI Chatbot: Add the chat widget to your website for instant support.
- Improve AI Answers: Update your knowledge base to refine the AI’s responses.
