What is Perfect Wiki?
Perfect Wiki is an AI-powered knowledge base tool that integrates seamlessly with Microsoft Teams. It transforms your company’s SOPs, FAQs, manuals, and guides into a self-service help center, making it easier for colleagues and customers to find answers quickly. With its AI Knowledge Bot, repetitive questions are handled automatically, saving time and effort.
What are the features of Perfect Wiki?
- AI Knowledge Bot: Answers questions in real-time with 100% AI-generated responses based on your data.
- Seamless Integration: Works directly within Microsoft Teams, eliminating the need to switch contexts.
- Weekly AI Reports: Provides insights into missing or outdated content, popular pages, and user engagement.
- Version Control: Track changes and restore previous versions of your content.
- Customizable Access: Control who can edit or view your knowledge base.
What are the use cases of Perfect Wiki?
- Internal Knowledge Sharing: Create a centralized hub for company procedures and FAQs.
- Customer Support: Provide instant answers to customer queries through the AI Knowledge Bot.
- Team Collaboration: Collaborate on documents and share knowledge effortlessly within Teams.
- Training & Onboarding: Use interactive tables of content and linking systems for structured training materials.
How to use Perfect Wiki?
- Pin Help Center: Add the Help Center tab to any Microsoft Teams channel.
- Create Content: View, create, and edit content directly within Teams.
- Set Up Knowledge Bot: Pin the bot in your Teams chat or channels for instant AI responses.
- Monitor Activity: Check weekly AI-generated reports to improve your knowledge base.
