What is Chatbase?
Chatbase is a complete platform for building and deploying AI-powered chatbots that can handle customer support and drive business growth. It’s designed to make creating AI agents simple, even for those without technical skills, and offers robust security and compliance features.
What are the features of Chatbase?
- Purpose-built for LLMs: Uses advanced language models to handle complex queries effectively.
- Easy to use: Create, manage, and deploy AI agents without needing technical expertise.
- Secure & compliant: Offers enterprise-grade security with SOC 2 Type II and GDPR compliance.
- Real-time data sync: Connects with systems like CRMs and order management tools for up-to-date information.
- Smart escalation: Automatically routes complex issues to human agents when needed.
- Multilingual support: Works in over 80 languages for global customer engagement.
What are the use cases of Chatbase?
- Customer support: Automate responses to common customer queries.
- E-commerce: Help customers track orders, update subscriptions, and more.
- Multilingual assistance: Provide real-time support in multiple languages.
- Data-driven insights: Gather analytics to improve customer interactions.
How to use Chatbase?
- Build your agent: Train the AI on your business data and configure its actions.
- Deploy: Integrate the agent with platforms like Slack, WhatsApp, or your website.
- Monitor & optimize: Use analytics to refine the agent’s performance over time.
- Escalate when needed: Set rules for when the AI should hand off to human agents.
