Question 1

What is AiChat?

Accepted Answer

AiChat offers **Agentic AI-powered chatbots** designed to boost customer engagement across support, sales, and marketing channels. These smart chatbots provide natural, human-like conversations, helping businesses automate tasks, increase sales, and improve customer satisfaction—all in one easy-to-use platform.

Question 2

What are the features of AiChat?

Accepted Answer

* **Agentic AI**: Chatbots that understand intent deeply, reason through tasks, and respond naturally.  
* **Omnichannel Support**: Engage customers on WhatsApp, Messenger, Instagram, LINE, KakaoTalk, and more.  
* **Conversational Sales & Marketing**: Deliver personalized 1:1 conversations with smart automation tools.  
* **Voice AI**: Hands-free, instant voice responses for effortless brand interaction.  
* **Agent CoPilot**: Helps live agents by providing real-time suggestions and managing knowledge bases.  
* **Flows Builder**: Create automated conversation paths with drag-and-drop ease.  
* **Commerce Integration**: Enable customers to complete purchases directly within chat.  
* **Multi-language & Sentiment Analysis**: Understand slang, local language, and customer emotions for better responses.  
* **Analytics & Insights**: Track performance and optimize chatbot interactions continuously.

Question 3

What are the use cases of AiChat?

Accepted Answer

* **Customer Support**: Automate FAQs and handle over 70% of inquiries without human intervention.  
* **Sales & Lead Generation**: Capture up to 80% of leads’ contact info and convert conversations into sales.  
* **Marketing Automation**: Segment customers and send personalized offers in real time.  
* **Retail & E-commerce**: Increase conversions with cart abandonment recovery and instant purchase options.  
* **Tourism & Hospitality**: Provide instant guest support and booking assistance.  
* **Telecommunications & Healthcare**: Deliver quick, accurate information and streamline customer service.

Question 4

How to use AiChat?

Accepted Answer

* **Engage**: Set up chatbots to respond instantly to FAQs and engage visitors 24/7.  
* **Qualify**: Automatically qualify leads and sync data with your CRM.  
* **Convert**: Nurture leads with personalized messages and connect them to sales agents.  
* **Keep**: Use analytics to measure success and improve chatbot performance.  
* **Combine Flows & AI Agent**: Use Flows for structured tasks and AI Agent for natural, complex conversations.

Question 5

AiChat Contact Email:

Accepted Answer

hi@aichat.com

Question 6

What is a conversation?

Accepted Answer

A conversation is any chat interaction between a user and the chatbot or live agent on social media channels.

Question 7

How does the free trial work?

Accepted Answer

You get a 7-day free trial with full access to AiChat’s features—no credit card needed. After that, you can choose a paid plan to continue.

Question 8

Can I change my subscription anytime?

Accepted Answer

Yes, you can upgrade or downgrade anytime. Changes take effect at the next billing cycle.

Question 9

What is a conversation credit?

Accepted Answer

It’s a unit of usage for chatbot interactions, live chat sessions, broadcasts, and API calls. One credit covers unlimited messages in a 24-hour session.

Question 10

What’s the difference between subscription credits and top-up credits?

Accepted Answer

Subscription credits renew monthly and don’t roll over. Top-up credits can be bought anytime and don’t expire.

Question 11

What is AVA AI Agent?

Accepted Answer

AVA is AiChat’s smart virtual assistant that offers personalized, natural conversations across multiple channels, supports commerce, and automates marketing.

Question 12

Can I send live chat messages?

Accepted Answer

Yes, your team can jump into live chats anytime, even while the bot is active.

Question 13

How can I use Flows?

Accepted Answer

Flows are pre-built conversation paths you can customize with drag-and-drop tools for FAQs, lead capture, and more.

Question 14

What is the difference between Flows and AVA AI Agent?

Accepted Answer

Flows handle structured, rule-based conversations. AVA AI Agent manages natural language and complex queries with autonomy.