What is Omnichat?
Omnichat is Asia’s leading omnichannel chat commerce platform, helping businesses unify customer interactions across WhatsApp, Facebook, Instagram, LINE, WeChat, and live chat—all in one place. Trusted by 5,000+ brands, it boosts conversions by 5x with AI-powered marketing, sales, and support tools.
What are the features of Omnichat?
- AI-Powered Conversations: Automate customer service and sales with smart chatbots.
- Omnichannel Integration: Connect WhatsApp, FB, IG, LINE, and more for seamless communication.
- Marketing Automation: Run targeted campaigns with coupons, broadcasts, and abandoned cart recovery.
- Social CDP: Track customer behavior and personalize engagement with 360° profiles.
- Sales Performance Tracking: Measure revenue from each channel or salesperson in real time.
What are the use cases of Omnichat?
- Retail: Boost in-store and online sales with WhatsApp catalog payments and OMO strategies.
- E-commerce: Recover abandoned carts and send personalized product recommendations.
- Beauty & Wellness: Increase bookings by 30% with automated appointment scheduling.
- Loyalty Programs: Automate rewards and VIP promotions for higher retention.
How to use Omnichat?
- Sign up for a demo to explore features.
- Integrate your preferred channels (WhatsApp, LINE, etc.).
- Set up AI agents for customer service, marketing, or sales.
- Launch campaigns like broadcasts or interactive games.
- Track results with real-time analytics.
