Kustomer is an **AI-powered customer service CRM platform** designed to transform how businesses interact with their customers. It combines **omnichannel messaging**, a **unified customer view**, and **AI-powered automations** to deliver faster, richer experiences. Whether you're looking to reduce support queries or boost agent efficiency, Kustomer has the tools to make it happen.

What are the features of Kustomer?

* **AI Agents for Customers**: Reduce support queries by 45% with instant, human-like support. * **AI Agents for Reps**: Boost agent efficiency by 65% with advanced AI assistance. * **Omnichannel Workflows**: Engage customers seamlessly across email, chat, social, and phone. * **AI Agent Studio**: Build custom AI Agents tailored to your business needs—no developer required. * **Proactive Service**: Anticipate customer needs and resolve issues before they arise.

What are the use cases of Kustomer?

* **Self-Service**: Empower customers with instant, intuitive self-service options. * **Agent Service**: Equip agents with the right information to deliver exceptional service. * **Proactive Service**: Ensure seamless, personalized experiences by anticipating needs.

1. **Automate**: Use AI-powered conversations to instantly resolve customer issues across all channels. 2. **Assist**: Triage, route, and support agents with advanced AI and omnichannel capabilities. 3. **Customize**: Effortlessly create your ideal customer service platform. 4. **Report**: Track performance and quickly identify areas to optimize.

How does Kustomer reduce support queries?

Kustomer uses **AI Agents for Customers** to provide instant, human-like support, reducing queries by 45%.

Can I customize AI Agents for my business?

Yes, with **AI Agent Studio**, you can build custom AI Agents tailored to your needs—no developer required.

What channels does Kustomer support?

Kustomer supports **omnichannel engagement**, including email, chat, social, and phone.

Kustomer

5.0

33.15%

Kustomer is an all-in-one AI-powered CRM platform that combines omnichannel messaging, AI automation, and a unified customer view to deliver exceptional customer service.

Added on: 2025.03.06

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