What is Kustomer?
Kustomer is an AI-powered customer service CRM platform designed to transform how businesses interact with their customers. It combines omnichannel messaging, a unified customer view, and AI-powered automations to deliver faster, richer experiences. Whether you're looking to reduce support queries or boost agent efficiency, Kustomer has the tools to make it happen.
What are the features of Kustomer?
- AI Agents for Customers: Reduce support queries by 45% with instant, human-like support.
- AI Agents for Reps: Boost agent efficiency by 65% with advanced AI assistance.
- Omnichannel Workflows: Engage customers seamlessly across email, chat, social, and phone.
- AI Agent Studio: Build custom AI Agents tailored to your business needs—no developer required.
- Proactive Service: Anticipate customer needs and resolve issues before they arise.
What are the use cases of Kustomer?
- Self-Service: Empower customers with instant, intuitive self-service options.
- Agent Service: Equip agents with the right information to deliver exceptional service.
- Proactive Service: Ensure seamless, personalized experiences by anticipating needs.
How to use Kustomer?
- Automate: Use AI-powered conversations to instantly resolve customer issues across all channels.
- Assist: Triage, route, and support agents with advanced AI and omnichannel capabilities.
- Customize: Effortlessly create your ideal customer service platform.
- Report: Track performance and quickly identify areas to optimize.
