247.ai

What is 247.ai?

247.ai provides the [24]7 Engagement Cloud, an AI-powered omnichannel customer experience platform for managing interactions across the customer journey. It combines conversation automation, agent tools, and analytics to support customer acquisition, self-service, and retention. Prospective customers must fill out a contact form to connect with an expert.

What are the features of 247.ai?

• Omnichannel engagement platform

  The [24]7 Engagement Cloud unifies customer interactions across channels to manage the journey from first contact to long-term retention.
• Conversation automation

  Automates customer interactions as part of the engagement platform's capabilities.
• Agent experience tools

  Provides software features designed to support contact center agents during customer interactions.
• Conversational intelligence

  Analyzes customer conversations within the platform to inform engagement strategies.
• Generative AI agent training

  Uses generative AI to train contact center agents, as described in a vendor solution brief.
• Campaign management

  Tools for organizing and executing customer outreach campaigns within the platform.

What are the use cases of 247.ai?

• Managed Customer Engagement

  A US retailer used 247.ai's Managed Customer Engagement (MCE) service to transform its customer experience operations.
• Mid-sized brand scaling

  The CX Launchpad service offers scalable customer experience solutions specifically positioned for mid-sized brands.

247.ai Contact Email:

info@247.ai