ServiceNow is an AI-powered platform that automates workflows, enhances productivity, and delivers exceptional customer and employee experiences.
Best ServiceNow Alternatives & Competitors 2026
A popular AI Workflow tool with 3.8M monthly visits. We've analyzed 20 similar AI tools to help you compare features, popularity, and ratings. Find the perfect alternative for your needs.
Quick Comparison
(Top 5 by Traffic)| Tool | Visits | Top Market | Growth | Rating | Insight | Description |
|---|---|---|---|---|---|---|
 ServiceNowCurrent | 3.8M | 🇺🇸 United States40.4% | +0.5% | - | 📈High Traffic Over 1M monthly visits. Widely recognized and stable choice. | ServiceNow is an AI-powered platform that automates workflows, enhances productivity, and delivers exceptional customer and employee experiences. |
 Salesforce AI | 91.4M | 🇺🇸 United States38.5% | +1.2% | - | 🚀Super High Traffic Over 10M monthly visits. A market leader with extremely high user trust. | Salesforce Einstein is the ultimate AI solution for CRM, offering predictive and generative AI tools to boost productivity and personalize customer experiences. |
 Zendesk Service Suite | 75.6M | 🇺🇸 United States31.3% | +4.2% | - | 🚀Super High Traffic Over 10M monthly visits. A market leader with extremely high user trust. | Zendesk is a versatile customer service platform that enhances customer interactions through AI, automation, and multi-channel support, making it ideal for businesses aiming to deliver top-notch service. |
 Zendesk | 75.6M | 🇺🇸 United States31.3% | +4.2% | - | 🚀Super High Traffic Over 10M monthly visits. A market leader with extremely high user trust. | Zendesk is a comprehensive customer service platform that combines AI, automation, and multi-channel support to help businesses deliver exceptional customer experiences. |
 HubSpot | 33.1M | 🇺🇸 United States38.9% | -4.6% | - | 🚀Super High Traffic Over 10M monthly visits. A market leader with extremely high user trust. | HubSpot is an all-in-one AI-powered platform that unifies marketing, sales, and service tools to help businesses grow better, faster, and smarter. |
 Workato | 473.9K | 🇺🇸 United States28.9% | +2.5% | - | ⭐Medium Scale 100K-1M monthly visits. Growing tool with active development. | Workato is the ultimate iPaaS for automating workflows, connecting apps, and managing data with ease. It’s secure, user-friendly, and packed with features for every team. |
Data based on traffic metrics from December 2025
Top 20 Alternatives to ServiceNow
🌱Emerging Tool
Serviceaide’s AI-driven tools cut repetitive work, speed up resolutions, and unify service management—trusted by Fortune 1000 companies.
96.8K
|5.0
⭐Medium Scale
Kore.ai is a versatile Enterprise AI platform offering AI for Work, AI for Process, and AI for Service to automate workflows, enhance customer experiences, and boost employee productivity.
162.3K
|5.0
🚀Super High Traffic
HubSpot is an all-in-one AI-powered platform that unifies marketing, sales, and service tools to help businesses grow better, faster, and smarter.
33.1M
|5.0
🚀Super High Traffic
Zendesk is a comprehensive customer service platform that combines AI, automation, and multi-channel support to help businesses deliver exceptional customer experiences.
75.6M
|5.0
🌱Emerging Tool
Cognigy’s AI-powered customer service agents deliver fast, personalized, and exceptional support across voice and chat, transforming how businesses engage with their customers.
93.9K
|5.0
🌱Emerging Tool
Kustomer is an all-in-one AI-powered CRM platform that combines omnichannel messaging, AI automation, and a unified customer view to deliver exceptional customer service.
74.1K
|5.0
⭐Medium Scale
Workato is the ultimate iPaaS for automating workflows, connecting apps, and managing data with ease. It’s secure, user-friendly, and packed with features for every team.
473.9K
|5.0
🚀Super High Traffic
Salesforce Einstein is the ultimate AI solution for CRM, offering predictive and generative AI tools to boost productivity and personalize customer experiences.
91.4M
|5.0
🌱Emerging Tool
We360.ai turns workforce chaos into clarity with AI-driven analytics. Boost productivity, cut waste, and lead smarter—all from one dashboard.
47.1K
|4.0
🚀Super High Traffic
Zendesk is a versatile customer service platform that enhances customer interactions through AI, automation, and multi-channel support, making it ideal for businesses aiming to deliver top-notch service.
75.6M
|5.0
🌱Emerging Tool
Adept is an enterprise AI tool that automates repetitive tasks, making workflows faster and more efficient. It’s accurate, future-proof, and easy to set up.
48.6K
|4.0
🚀Super High Traffic
Jotform AI Agents are the future of customer service, offering real-time assistance, multi-channel support, and powerful automation tools to streamline your workflows and enhance user engagement.
37.1M
|5.0
⭐Medium Scale
SugarCRM is a powerful, AI-driven CRM platform that simplifies workflows, enhances customer relationships, and boosts sales performance.
182.3K
|5.0
⭐Medium Scale
Yellow.ai is a cutting-edge AI platform that automates customer service, enhances employee productivity, and delivers human-like interactions across multiple channels. Trusted by 1100+ global brands, it’s the future of customer service automation.
226.4K
|5.0
🌱Emerging Tool
Boost.ai is a powerful conversational AI platform that automates customer service, enhances self-service rates, and delivers personalized experiences across industries.
68.3K
|5.0
🌱Emerging Tool
Flowable is a powerful automation platform that combines AI, human expertise, and workflows to streamline business processes. It’s secure, scalable, and integrates easily with existing systems.
88.1K
|5.0
🚀Super High Traffic
Slack is an AI-powered work platform that streamlines collaboration, automates workflows, and connects teams, making it easier to get things done.
118.8M
|5.0
⭐Medium Scale
Pega is a powerful platform for AI-driven decisioning and workflow automation, helping businesses transform and stay competitive.
804.2K
|5.0
🌱Emerging Tool
BigPanda is a game-changer for IT teams, using AI to automate workflows, reduce noise, and speed up incident resolutions, all while improving service reliability.
58.7K
|5.0
🚀Super High Traffic
Salesforce is the world’s #1 AI CRM, offering tools for sales, service, marketing, and more. Start with Starter Suite, scale with Agentforce, and grow your business smarter.
91.4M
|5.0