What is BigPanda?
BigPanda is an AI-powered IT operations and incident management platform designed to help IT teams work smarter, not harder. It’s all about automating workflows, reducing noise, and speeding up resolutions so teams can focus on what really matters—keeping systems running smoothly.
What are the features of BigPanda?
- Ops Centric AIDelivers real-time insights tailored for IT operations and incident management.
- Unified Data FabricStandardizes and enriches data in one place for better decision-making.
- Unified AnalyticsProvides dashboards to improve processes and reduce repeat incidents.
- AI-powered Event ManagementTurns noisy alerts into actionable insights for faster triage.
- AI-powered Incident ManagementSpeeds up investigation and remediation to improve service reliability.
What are the use cases of BigPanda?
- Improving Service AvailabilityProactively detect and resolve issues before they impact users.
- Increasing Operational EfficiencyAutomate manual workflows to save time and resources.
- Reducing Ticket VolumeDeliver insights to L2 and L3 teams for faster incident resolution.
- Enhancing Customer ExperiencesPrevent revenue loss and reduce SLA penalties.
How to use BigPanda?
- Integrate with ITSM PlatformsConnect BigPanda with tools like ServiceNow for seamless incident management.
- Set Up Unified AnalyticsUse dashboards to identify monitoring gaps and reduce end-user tickets.
- Leverage AI InsightsLet BigPanda’s AI correlate alerts and provide root cause analysis for faster resolutions.









