What is BigPanda?
BigPanda is an AI-powered IT operations and incident management platform designed to help IT teams work smarter, not harder. It’s all about automating workflows, reducing noise, and speeding up resolutions so teams can focus on what really matters—keeping systems running smoothly.
What are the features of BigPanda?
- Ops Centric AI: Delivers real-time insights tailored for IT operations and incident management.
- Unified Data Fabric: Standardizes and enriches data in one place for better decision-making.
- Unified Analytics: Provides dashboards to improve processes and reduce repeat incidents.
- AI-powered Event Management: Turns noisy alerts into actionable insights for faster triage.
- AI-powered Incident Management: Speeds up investigation and remediation to improve service reliability.
What are the use cases of BigPanda?
- Improving Service Availability: Proactively detect and resolve issues before they impact users.
- Increasing Operational Efficiency: Automate manual workflows to save time and resources.
- Reducing Ticket Volume: Deliver insights to L2 and L3 teams for faster incident resolution.
- Enhancing Customer Experiences: Prevent revenue loss and reduce SLA penalties.
How to use BigPanda?
- Integrate with ITSM Platforms: Connect BigPanda with tools like ServiceNow for seamless incident management.
- Set Up Unified Analytics: Use dashboards to identify monitoring gaps and reduce end-user tickets.
- Leverage AI Insights: Let BigPanda’s AI correlate alerts and provide root cause analysis for faster resolutions.
