What is Desku?
Desku is a Customer Service Software designed specifically for ecommerce brands and enterprises. It offers a unified ticketing system, an AI chatbot, a comprehensive knowledge base, and customer portals to enhance support efficiency.
What are the features of Desku?
- OmniChannel Support: Communicate seamlessly across various platforms.
- AI Chatbot: Automate responses to common queries, available 24/7.
- Knowledge Base: Create a self-service hub for customers to find answers easily.
- Live Chat: Engage with customers in real-time for instant support.
- Automations: Streamline processes to boost team efficiency and customer satisfaction.
What are the use cases of Desku?
- Ecommerce Support: Handle customer inquiries about orders, refunds, and shipping.
- Lead Generation: Use AI to convert leads into customers effortlessly.
- Team Collaboration: Equip teams with tools to manage customer interactions effectively.
How to use Desku?
- Sign Up: Create an account on the Desku platform.
- Set Up: Follow the onboarding guide to integrate with your existing systems.
- Customize: Tailor the AI chatbot and knowledge base to fit your brand's voice.
- Engage: Start interacting with customers through live chat and automated responses.
