What is Desku?
Desku.io is an AI Customer Service Software built for small businesses, startups, and growing online stores. It brings chat, email, and social messages together into one unified inbox, so your team can respond faster without jumping between tools. With a powerful no-code AI chatbot, you can automate up to 70% of conversations and keep customers happy 24/7 — all without writing a single line of code. Whether you’re a solo business owner or part of a 75-agent team, Desku.io scales with you and saves you money compared to legacy platforms like Intercom or Zendesk.
What are the features of Desku?
- Unified (Omnichannel) Inbox: All conversations from live chat, email, and social media (including WhatsApp) show up in one place, so nothing falls through the cracks.
- AI Chatbot (No-Code Builder): Train a smart chatbot in minutes using your knowledge base or FAQs. It handles FAQs, orders, and appointments around the clock.
- Automation (Workflow Engine): Automate repetitive tasks like assigning tickets, sending follow-ups, and triggering responses based on rules you set.
- Helpdesk Ticketing System: Turn every customer query into a ticket with smart routing, collaboration tools, and priority management.
- Knowledge Base: Built-in self-service guides that your team and customers can use to find answers instantly.
- Customer Experience Analytics: Track response times, customer satisfaction, and ticket trends to continuously improve your support.
- Integration with Ecommerce & CRM: Works seamlessly with Shopify, WooCommerce, Magento, and more to pull in order data and customer context.
What are the use cases of Desku?
- Ecommerce store owner using Shopify who wants to answer order questions, returns, and shipping inquiries from one inbox while an AI chatbot handles FAQs at night.
- SaaS startup with a growing support team that needs to collaborate on tickets, automate onboarding emails, and keep response times low.
- Small business with limited budget that wants enterprise-level omnichannel support without paying Intercom or Zendesk prices.
- Non-technical founder who needs a chatbot live in minutes using drag-and-drop, no developer required.
- Retail or education company handling inquiries across WhatsApp, Facebook, email, and live chat — all visible in a single dashboard.
How to use Desku?
- Sign up for a free 14-day trial (no credit card required) and start by connecting your channels — chat, email, and social accounts.
- Set up your AI chatbot by uploading your FAQ, knowledge base, or product data. Use the no-code builder to design conversational flows with drag-and-drop.
- Organize your unified inbox: configure ticket tags, priority levels, and assignment rules so every customer message reaches the right team member.
- Enable automation workflows to automatically respond to common questions, escalate urgent tickets, or send satisfaction surveys after resolution.
- Invite your team — Desku.io works for teams from 1 to 75 agents. Use shared inbox and internal notes to collaborate on queries.
- Monitor analytics in the dashboard to see response times, ticket volumes, and customer satisfaction scores, then tweak your chatbot and workflows.
