Desku is a **Customer Service Software** designed specifically for **ecommerce brands** and **enterprises**. It offers a unified ticketing system, an **AI chatbot**, a comprehensive knowledge base, and customer portals to enhance support efficiency.

What are the features of Desku?

* **OmniChannel Support**: Communicate seamlessly across various platforms. * **AI Chatbot**: Automate responses to common queries, available 24/7. * **Knowledge Base**: Create a self-service hub for customers to find answers easily. * **Live Chat**: Engage with customers in real-time for instant support. * **Automations**: Streamline processes to boost team efficiency and customer satisfaction.

What are the use cases of Desku?

* **Ecommerce Support**: Handle customer inquiries about orders, refunds, and shipping. * **Lead Generation**: Use AI to convert leads into customers effortlessly. * **Team Collaboration**: Equip teams with tools to manage customer interactions effectively.

1. **Sign Up**: Create an account on the Desku platform. 2. **Set Up**: Follow the onboarding guide to integrate with your existing systems. 3. **Customize**: Tailor the AI chatbot and knowledge base to fit your brand's voice. 4. **Engage**: Start interacting with customers through live chat and automated responses.

Desku is a customer service software that helps businesses manage customer interactions across multiple channels.

How does the AI chatbot work?

The AI chatbot automates responses to common customer queries, allowing your team to focus on more complex issues.

Can I integrate Desku with my existing ecommerce platform?

Yes, Desku integrates seamlessly with popular ecommerce platforms like Shopify, WooCommerce, and more.

Is there a free trial available?

Yes, Desku offers a free forever plan with no credit card required.

Desku

4.0

24.03%

Desku is an all-in-one customer service platform that enhances support efficiency with AI-powered tools.

Added on: 2025.02.19

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