What is BoldDesk?
BoldDesk is an AI-powered customer service software designed to simplify and enhance your support operations. It offers an all-in-one platform with features like a help desk, live chat, knowledge base, and omnichannel support. Built for teams of all sizes, BoldDesk helps you deliver faster, smarter, and more cost-effective customer support.
What are the features of BoldDesk?
- AI Copilot: Reduce support volume with generative AI and automations.
- Omnichannel Support: Manage email, WhatsApp, Instagram, SMS, and Facebook conversations in one inbox.
- Live Chat: Provide real-time support on your website or app.
- Knowledge Base: Create a self-service repository for customers to find answers quickly.
- Workflow Automation: Automate repetitive tasks to save time.
- Mobile App: Serve customers on the go with BoldDesk’s mobile app.
- Unlimited Agents: Invite your entire team without extra costs.
- Enterprise-Grade Security: Protect your data with reliable and secure solutions.
What are the use cases of BoldDesk?
- SaaS & Tech: Simplify support for tech-savvy customers with AI-powered tools.
- E-Commerce & Retail: Offer personalized experiences and resolve inquiries faster.
- Banking & Finance: Deliver secure and compliant customer service.
- Healthcare: Ensure reliable patient support with compliance-ready tools.
- Startups: Scale customer support while keeping costs low.
How to use BoldDesk?
- Sign Up: Start with a free trial or sign up using Google, Microsoft, or email.
- Set Up: Customize your help desk, knowledge base, and workflows.
- Invite Team: Add unlimited agents and assign roles.
- Integrate: Connect with your favorite apps and tools.
- Start Supporting: Use live chat, ticketing, and AI tools to resolve customer queries.
![Instant Answers, Satisfied Customers: Discover the Power of BoldDesk Live Chat [Webinar]](https://i.ytimg.com/vi/73o6fstCn_I/hqdefault.jpg)
