BoldDesk

What is BoldDesk?

BoldDesk is an AI-powered customer service software designed to simplify and enhance your support operations. It offers an all-in-one platform with features like a help desk, live chat, knowledge base, and omnichannel support. Built for teams of all sizes, BoldDesk helps you deliver faster, smarter, and more cost-effective customer support.

What are the features of BoldDesk?

• AI Copilot: Reduce support volume with generative AI and automations.
• Omnichannel Support: Manage email, WhatsApp, Instagram, SMS, and Facebook conversations in one inbox.
• Live Chat: Provide real-time support on your website or app.
• Knowledge Base: Create a self-service repository for customers to find answers quickly.
• Workflow Automation: Automate repetitive tasks to save time.
• Mobile App: Serve customers on the go with BoldDesk’s mobile app.
• Unlimited Agents: Invite your entire team without extra costs.
• Enterprise-Grade Security: Protect your data with reliable and secure solutions.

What are the use cases of BoldDesk?

• SaaS & Tech: Simplify support for tech-savvy customers with AI-powered tools.
• E-Commerce & Retail: Offer personalized experiences and resolve inquiries faster.
• Banking & Finance: Deliver secure and compliant customer service.
• Healthcare: Ensure reliable patient support with compliance-ready tools.
• Startups: Scale customer support while keeping costs low.

How to use BoldDesk?

1. Sign Up: Start with a free trial or sign up using Google, Microsoft, or email.
2. Set Up: Customize your help desk, knowledge base, and workflows.
3. Invite Team: Add unlimited agents and assign roles.
4. Integrate: Connect with your favorite apps and tools.
5. Start Supporting: Use live chat, ticketing, and AI tools to resolve customer queries.