What is LiveChat?
LiveChat® is a powerful AI live chat software designed to help businesses, especially in e-commerce and B2B, connect with their customers in real-time. By providing instant support and personalized interactions, LiveChat® helps boost sales and enhance customer satisfaction. Whether you're looking to engage visitors, provide top-notch support, or automate routine tasks, LiveChat® has the tools to make it happen.
What are the features of LiveChat?
- Sales Boosting Tools: Use pre-set messages, product recommendations, and guided conversations to increase your average order value.
- Efficient Support Features: Handle all customer messages in one app, with instant access to customer info, making support fast and efficient.
- AI Chatbots: Automate repetitive tasks and common questions, allowing your team to focus on more complex issues.
- Copilot: Get real-time insights and navigation help within the app to respond faster and with confidence.
- Integrations: Connect with 200+ tools like Shopify, Squarespace, and Mailchimp for a seamless workflow.
- Detailed Reports: Monitor key metrics like agent performance, chat engagement, and sales conversion to make data-driven decisions.
What are the use cases of LiveChat?
- E-commerce Websites: Engage visitors, recommend products, and guide them through the purchase process to increase sales.
- B2B Companies: Provide quick and efficient support, answer technical questions, and assist with onboarding new clients.
- Customer Support Teams: Streamline communication by handling all customer messages in one place, improving response times and customer satisfaction.
- Marketing Campaigns: Use automated chat campaigns to engage potential customers and drive conversions.
- Enterprise Solutions: Tailor the platform to meet the specific needs of large organizations with advanced features and integrations.
How to use LiveChat?
- Set Up Your Account: Sign up for a free 14-day trial and set up your account with basic information.
- Customize Your Chat Widget: Choose colors, add your logo, and customize the chat widget to match your brand.
- Configure Pre-Set Messages: Set up automated greetings and responses to start conversations and guide visitors.
- Train Your Team: Familiarize your team with the LiveChat® interface and features to ensure smooth operation.
- Monitor and Analyze Reports: Regularly check the detailed reports to track performance and make improvements.
