Question 1

What is tawk.to?

Accepted Answer

**Tawk.to** is a **100% free live chat software** that allows you to monitor and chat with visitors on your website. It's easy to set up and helps you connect with your customers in real-time.

Question 2

What are the features of tawk.to?

Accepted Answer

* **Live Chat**: Engage with visitors instantly.
* **Knowledge Base**: Provide answers to common questions.
* **CRM**: Manage customer interactions seamlessly.
* **AI Assist**: Automate responses with AI technology.
* **Customizable Widgets**: Tailor the chat experience to fit your brand.

Question 3

What are the use cases of tawk.to?

Accepted Answer

* **E-commerce**: Answer customer queries about products.
* **Service Industry**: Provide support and information to clients.
* **Education**: Assist students with inquiries about courses.

Question 4

How to use tawk.to?

Accepted Answer

* Add a small JavaScript snippet to your site to get started.
* Monitor customer activity in real-time.
* Respond to chats directly from the dashboard.

Question 5

How many agents can we add?

Accepted Answer

There are no limits to the number of agents you can add to a property.

Question 6

How can you offer this for free?

Accepted Answer

We generate revenue by providing hired agent services for customers who prefer not to answer chats themselves.

Question 7

Do you limit the number of concurrent chats?

Accepted Answer

No, you can answer as many concurrent chats as you wish.

Question 8

Is our data safe?

Accepted Answer

Yes, all communication is secured with SHA-256 SSL encryption.

Question 9

Will I ever be charged to use the software?

Accepted Answer

No, the software is completely free to use.