What is tawk.to?
tawk.to is a free live chat software and omnichannel customer communication platform for businesses that need a single inbox for web chat, WhatsApp, email, voice, and forms. It combines live chat, ticketing, CRM, pipeline management, knowledge base, AI automation, and feedback into one dashboard. Trusted by millions of companies, it’s designed for small to large teams who want to manage conversations, contacts, and deals without paying for separate tools. Setup takes minutes with a simple JavaScript snippet, and all core features remain free.
What are the features of tawk.to?
- Shared Inbox: Manage web chat, WhatsApp, email, voice, and form messages in one unified dashboard with real-time replies and conversation history.
- Auto-Built Contact Records: Automatically create and enrich customer profiles with company, role, industry, location, and verified email from first conversation.
- Pipeline Management: Track deals, orders, or applications through stages (new, qualified, won) with a visual board and open value summaries.
- AI Assist & Automation: AI answers routine questions 24/7 across multiple languages, learns from team corrections, and escalates to humans with full context.
- Knowledge Base: Create self-service articles and FAQs that customers can search and browse, reducing repetitive support requests.
- Ideas Portal & Feedback: Let customers vote on feature requests, then publish a public roadmap and changelog when items ship.
What are the use cases of tawk.to?
- Ecommerce teams handling order inquiries, returns, and shipping questions across live chat, WhatsApp, and email from one inbox.
- Home service businesses managing bookings, scheduling follow-ups, and tracking leads through a pipeline from first contact to won job.
- Real estate agents using auto-built contact profiles to see client history, past conversations, and property preferences before replying.
- Healthcare practices sending appointment reminders, answering patient questions, and logging tasks with due dates on each contact record.
- SaaS companies collecting feature requests via the ideas portal, prioritizing based on votes, and updating customers on shipped changes.
How to use tawk.to?
- Paste the provided JavaScript snippet into your website’s HTML (any platform) to activate the chat widget.
- Customize widget colors, position, and greeting from the dashboard to match your brand.
- Add team members and connect channels like WhatsApp, email, and voice in the settings.
- Set up AI automation rules or knowledge base articles to answer common questions instantly.
- Start responding to conversations from the web dashboard, or download the iOS/Android/macOS/Windows app.
