**BoldDesk** is an **AI-powered customer service software** designed to simplify and enhance your support operations. It offers an **all-in-one platform** with features like a help desk, live chat, knowledge base, and omnichannel support. Built for teams of all sizes, BoldDesk helps you deliver faster, smarter, and more cost-effective customer support.

What are the features of BoldDesk?

* **AI Copilot**: Reduce support volume with generative AI and automations. * **Omnichannel Support**: Manage email, WhatsApp, Instagram, SMS, and Facebook conversations in one inbox. * **Live Chat**: Provide real-time support on your website or app. * **Knowledge Base**: Create a self-service repository for customers to find answers quickly. * **Workflow Automation**: Automate repetitive tasks to save time. * **Mobile App**: Serve customers on the go with BoldDesk’s mobile app. * **Unlimited Agents**: Invite your entire team without extra costs. * **Enterprise-Grade Security**: Protect your data with reliable and secure solutions.

What are the use cases of BoldDesk?

* **SaaS & Tech**: Simplify support for tech-savvy customers with AI-powered tools. * **E-Commerce & Retail**: Offer personalized experiences and resolve inquiries faster. * **Banking & Finance**: Deliver secure and compliant customer service. * **Healthcare**: Ensure reliable patient support with compliance-ready tools. * **Startups**: Scale customer support while keeping costs low.

1. **Sign Up**: Start with a free trial or sign up using Google, Microsoft, or email. 2. **Set Up**: Customize your help desk, knowledge base, and workflows. 3. **Invite Team**: Add unlimited agents and assign roles. 4. **Integrate**: Connect with your favorite apps and tools. 5. **Start Supporting**: Use live chat, ticketing, and AI tools to resolve customer queries.

**What makes BoldDesk different from traditional help desks?**

BoldDesk offers unlimited agents, cross-functional access, and flat-rate pricing, making it more scalable and cost-effective.

**Is BoldDesk secure?**

Yes, BoldDesk provides enterprise-grade security and is SOC 2 certified.

**Can I migrate my existing data to BoldDesk?**

Yes, BoldDesk offers free migration support with zero risk to your workflows or data.

**Do I need a credit card to start a free trial?**

No, you can start your free trial without a credit card.

**What industries does BoldDesk support?**

BoldDesk works for SaaS, e-commerce, banking, healthcare, and startups, among others.

BoldDesk

5.0

52.68%

BoldDesk is an AI-powered customer service software that simplifies support with features like live chat, omnichannel support, and workflow automation. It’s cost-effective, scalable, and built for teams of all sizes.

Added on: 2025.06.10

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