What is AnsweriQ?
AnsweriQ is your AI-powered sidekick for customer service, helping businesses automate support and boost efficiency. Whether it’s deflecting simple queries or speeding up agent workflows, this tool cuts handle times, reduces costs, and keeps customers happy—without the extra staffing headaches.
What are the features of AnsweriQ?
- Self-Service AI: Chatbots and auto-responses handle common questions, deflecting cases before they reach agents.
- Agent AI Assist: Suggests solutions and automates repetitive tasks with a single click.
- Auto Triage: Smartly classifies and routes cases to the right team—no manual sorting needed.
- Zero Contact Resolution (ZCR): Resolve issues instantly without human intervention.
What are the use cases of AnsweriQ?
- E-commerce: Automate order cancellations/returns (like Freshly’s 90% faster process).
- Ticketing Platforms: Scale support during peak sales (SeatGeek tripled efficiency).
- SaaS: Reduce low-touch ticket volume with self-service.
How to use AnsweriQ?
- Integrate with your CRM (e.g., Zendesk).
- Train the AI on your FAQs and workflows.
- Let it handle queries via chat, email, or phone—agents step in only for complex cases.
