Question 1

What is Aide?

Accepted Answer

**Aide** is an intelligent customer service platform designed for every team. It helps online stores, financial services, and other businesses easily automate customer support using AI. With Aide, you can classify messages, draft replies, and automate responses with high accuracy, making customer service faster and smoother.

Question 2

What are the features of Aide?

Accepted Answer

* **Topic Classification:** Automatically sorts customer questions into clear topics to spot pain points.  
* **Generative AI Suggestions:** Drafts replies and suggests macros to help agents respond faster.  
* **Automated Scenarios:** Streamlines repetitive tasks to keep responses consistent.  
* **AI Chatbots:** Build bots that answer common questions and take actions instantly.  
* **Insight Reports:** Summarizes conversations to reveal customer struggles and trends.  
* **Workflows:** Create conditional automations triggered by customer data for seamless handling.  
* **Agent Panel:** Provides agents with relevant guidance and smart tagging to speed up ticket handling.  
* **Smooth Bot-Human Handoff:** Bots know when to pass complex issues to human agents.  
* **API Integrations:** Connects with tools like Zendesk, Shopify, Salesforce, and more for a unified workflow.  
* **Security & Compliance:** SOC 2 certified and compliant with GDPR and HIPAA standards.

Question 3

What are the use cases of Aide?

Accepted Answer

* **Ecommerce:** Automate order tracking, answer product questions, and manage returns.  
* **Professional Services:** Improve client support and streamline communication.  
* **Financial Services:** Deliver secure, compliant AI-powered customer support.  
* **Travel:** Provide fast, helpful support for travelers and hospitality clients.  
* **Education:** Enhance student support and simplify administrative tasks.

Question 4

How to use Aide?

Accepted Answer

* Connect Aide with your existing help desk like Zendesk or Front.  
* Use AI to classify incoming tickets and suggest replies.  
* Set up automated workflows to handle common issues.  
* Train chatbots with your knowledge base and past tickets.  
* Monitor insights and trends to improve your support process.  
* Use the guided implementation service for smooth setup and success.

Question 5

Aide Contact Email:

Accepted Answer

Aidesupport@aide.app

Question 6

How accurate is Aide’s AI in handling customer messages?

Accepted Answer

Aide uses GPT LLMs with 99% accuracy over email and chat, ensuring reliable message classification and response suggestions.

Question 7

Can Aide integrate with my current help desk system?

Accepted Answer

Yes, Aide offers one-click integrations with platforms like Zendesk, Front, Shopify, Salesforce, and more.

Question 8

How does Aide help reduce agent workload?

Accepted Answer

By automating repetitive tasks, suggesting replies, and tagging tickets automatically, Aide frees agents to focus on complex issues.

Question 9

Is Aide secure and compliant with data regulations?

Accepted Answer

Absolutely. Aide is SOC 2 certified and complies with GDPR and HIPAA to keep your data safe.

Question 10

Can I customize chatbots to fit my business needs?

Accepted Answer

Yes, you can train bots using your past tickets and knowledge base, and test them thoroughly before going live.