Aide

What is Aide?

Aide is an intelligent customer service platform designed for every team. It helps online stores, financial services, and other businesses easily automate customer support using AI. With Aide, you can classify messages, draft replies, and automate responses with high accuracy, making customer service faster and smoother.

What are the features of Aide?

• Topic Classification

  Automatically sorts customer questions into clear topics to spot pain points.
• Generative AI Suggestions

  Drafts replies and suggests macros to help agents respond faster.
• Automated Scenarios

  Streamlines repetitive tasks to keep responses consistent.
• AI Chatbots

  Build bots that answer common questions and take actions instantly.
• Insight Reports

  Summarizes conversations to reveal customer struggles and trends.
• Workflows

  Create conditional automations triggered by customer data for seamless handling.
• Agent Panel

  Provides agents with relevant guidance and smart tagging to speed up ticket handling.
• Smooth Bot-Human Handoff

  Bots know when to pass complex issues to human agents.
• API Integrations

  Connects with tools like Zendesk, Shopify, Salesforce, and more for a unified workflow.
• Security & Compliance

  SOC 2 certified and compliant with GDPR and HIPAA standards.

What are the use cases of Aide?

• Ecommerce

  Automate order tracking, answer product questions, and manage returns.
• Professional Services

  Improve client support and streamline communication.
• Financial Services

  Deliver secure, compliant AI-powered customer support.
• Travel

  Provide fast, helpful support for travelers and hospitality clients.
• Education

  Enhance student support and simplify administrative tasks.

How to use Aide?

• Connect Aide with your existing help desk like Zendesk or Front.
• Use AI to classify incoming tickets and suggest replies.
• Set up automated workflows to handle common issues.
• Train chatbots with your knowledge base and past tickets.
• Monitor insights and trends to improve your support process.
• Use the guided implementation service for smooth setup and success.

Aide Contact Email:

Aidesupport@aide.app