What is Re?
Re:amaze is an AI-powered customer service and AI agent platform built for eCommerce and online businesses. It unifies email, live chat, social media, SMS, VoIP, video calls, and push notifications into one shared inbox. The platform helps support teams manage conversations faster, automate repetitive tasks with workflows and AI, and proactively engage customers through targeted messages and chatbots. It’s designed for businesses that want to consolidate multiple support channels and deliver consistent, responsive service without switching tools.
What are the features of Re?
- AI Agent (Beta): Train a 24/7 AI assistant with your business details to handle chats autonomously, reducing support costs and response times.
- Cues – Smart Engagement: Send automated, AI-generated messages triggered by customer behavior on your website to boost engagement and conversions.
- AI-Powered Reply Drafting & Summarization: Let AI pre-draft replies, summarize long conversations, and detect sentiment so agents can respond faster with full context.
- Unified Shared Inbox: Combine email, live chat, social, SMS, VoIP, and video calls into one workspace with team collaboration features like assignments and notes.
- Customizable FAQ & Knowledge Base: Create and embed a branded help site; AI automatically generates article drafts and suggests relevant FAQs based on conversation history.
- Peek – Co-browsing: View a customer’s browsing activity in real time and see what they are typing before they send, enabling frictionless support.
What are the use cases of Re?
- Customer support teams managing high volumes of chats across email, social, and SMS from a single inbox.
- eCommerce stores using automated chatbots and AI agents to handle common inquiries and free up human agents.
- Marketing teams sending targeted push notification campaigns to re-engage customers and boost sales.
- SaaS businesses embedding a self-service FAQ that trains the AI agent, reducing ticket volume.
- Multi-brand support teams handling separate help sites for different brands within one Re:amaze account.
How to use Re?
- Sign up for a free 14-day trial (no credit card required) and set up your shared inbox.
- Connect your support channels (email, chat, social, SMS) so all conversations appear in one place.
- Train the AI Agent by adding details about your business and product knowledge base articles.
- Create automated workflows and Cues triggers to engage customers based on behavior or events.
- Invite team members, assign roles, and set office hours to manage availability and permissions.
