What is Fini?
Meet Sophie, the AI support agent from Fini AI that’s changing the game in customer service. Sophie is designed to handle complex support queries, take actions, and resolve 80% of customer issues without human intervention. Whether it’s through email or chat, Sophie is available 24/7 to deliver instant, personalized, and secure support.
What are the features of Fini?
- Always Available: Sophie provides 24/7 support across email and chat, ensuring no customer is left waiting.
- Self-Learning AI: Sophie learns from every interaction, becoming smarter and more accurate over time.
- Agentic Actions: Sophie can handle complex tasks like updating account details, processing refunds, and more.
- Enterprise-Grade Security: Compliant with SOC 2, GDPR, HIPAA, and ISO, Sophie ensures your data is always secure.
What are the use cases of Fini?
- E-commerce: Automate returns, refunds, and order tracking effortlessly.
- Fintech & Banking: Resolve account issues, transaction disputes, and cancellations securely.
- Gaming (Coming Soon): Handle bans, refunds, and in-game purchases 24/7.
- Legal (Coming Soon): Manage high-volume legal queries with precision.
- Travel (Coming Soon): Handle cancellations, upgrades, and travel queries in real time.
- SaaS & Technology (Coming Soon): Reduce churn and automate onboarding and troubleshooting.
How to use Fini?
- Deploy in Minutes: No technical expertise needed. Sophie integrates seamlessly with Zendesk, Intercom, Salesforce, and more.
- Train Sophie: Define her tone, responses, and actions to match your brand’s voice.
- Optimize Over Time: Weekly alignment calls and feedback help refine Sophie’s performance.
