What is Gradient Labs?
Gradient Labs offers the only customer ops AI agent built specifically for financial services. It’s designed to handle complex financial queries with ease, ensuring quality, efficiency, and compliance at every step. Whether it’s resolving lost card issues or fraud checks, this AI agent is here to help.
What are the features of Gradient Labs?
- Superhuman performance at scale: Delivers 80+ CSAT, reaching up to 98% in optimal implementations.
- Compliance right out of the box: Built with regulatory nuances in mind, eliminating compliance gaps.
- Automation deeper than ever before: Achieves 40–60% resolution rates from day one, with potential to exceed 80%.
- Enterprise-grade security: SOC 2 certified, GDPR ready, and equipped with robust failover systems.
What are the use cases of Gradient Labs?
- Lost card assistance: Quickly resolve issues related to lost or stolen cards.
- Fraud checks: Automate complex fraud detection and resolution processes.
- Specialist support & back-office processes: Handle 75% of customer operations that typical AI agents can’t.
How to use Gradient Labs?
- Request a demo: Get started by seeing the AI agent in action.
- Onboarding: Partner with our specialists to optimize resolution accuracy.
- Automate: Let the AI handle complex queries while you focus on growth.
