What is Siena AI?
Siena AI offers empathic AI agents designed specifically for commerce. These agents blend human-like empathy with smart automation to provide personalized shopper support, helping brands deliver faster, friendlier customer service that drives sales and loyalty.
What are the features of Siena AI?
- Empathic AI Agents: Combine empathy with automation to handle customer interactions naturally.
- Commerce-Specific Workflows: Manage orders, returns, discounts, and subscriptions seamlessly.
- Deep Integration: Connects with helpdesks, commerce platforms, and customer data for smooth operations.
- Personalized Recommendations: Suggest products based on customer behavior to boost sales.
- Social Media Engagement: Responds to questions and converts social interactions into revenue.
- Human Collaboration Tools: AI-assisted replies, translations, and workflow building for easy team use.
- Enterprise-Grade Safety: Brand control and policy guardrails ensure every interaction stays on point.
- Platform Agnostic: Easy to plug into your existing tech stack without hassle.
What are the use cases of Siena AI?
- Automate up to 80% of customer support tickets for faster responses.
- Handle complex post-purchase workflows like refunds, returns, and address updates.
- Manage subscriptions with options to skip, pause, or swap products.
- Drive sales with smart, in-the-moment product recommendations.
- Scale social media customer engagement and moderation.
- Provide 24/7 personalized support while freeing up human agents for tough cases.
How to use Siena AI?
- Connect Siena AI to your existing helpdesk and commerce systems.
- Customize AI personas to match your brand voice across channels.
- Use AI Assistant to build or tweak workflows quickly.
- Monitor and adjust automations via the user-friendly admin interface.
- Book a demo to see how Siena can fit your business needs.
