What is Gorgias?
Gorgias is a Conversational AI platform designed specifically for ecommerce businesses. It helps brands automate support, increase sales, and centralize customer interactions across multiple channels. Trusted by over 15,000 brands, Gorgias is a game-changer for ecommerce efficiency and customer satisfaction.
What are the features of Gorgias?
- AI Automation: Resolve up to 60% of support inquiries automatically, freeing up your team for more complex tasks.
- Unified Helpdesk: Centralize all customer interactions—email, social media, live chat, voice, and SMS—in one place.
- Onsite Campaigns: Boost your website conversion rate by 6% with proactive chat campaigns.
- Order Management: Edit Shopify orders and access real-time product info without leaving the platform.
- 100+ Integrations: Seamlessly connect with tools like Shopify, Magento, BigCommerce, and more.
What are the use cases of Gorgias?
- Automating repetitive tasks: Let AI handle FAQs, order tracking, and returns, so your team can focus on high-value interactions.
- Increasing conversions: Use proactive chat campaigns to engage shoppers and reduce bounce rates by 37%.
- Streamlining support: Bring all customer conversations into one platform for faster, more personalized responses.
How to use Gorgias?
- Sign up: Start with a free trial or book a demo to see Gorgias in action.
- Integrate: Connect your ecommerce platform and other tools.
- Automate: Set up rules, macros, and flows to handle common inquiries.
- Engage: Use the AI Agent to provide personalized recommendations and support.
- Measure: Track performance with live statistics and satisfaction surveys.
