Gorgias

What is Gorgias?

Gorgias is a Conversational AI platform designed specifically for ecommerce businesses. It helps brands automate support, increase sales, and centralize customer interactions across multiple channels. Trusted by over 15,000 brands, Gorgias is a game-changer for ecommerce efficiency and customer satisfaction.

What are the features of Gorgias?

• AI Automation

  Resolve up to 60% of support inquiries automatically, freeing up your team for more complex tasks.
• Unified Helpdesk

  Centralize all customer interactions—email, social media, live chat, voice, and SMS—in one place.
• Onsite Campaigns

  Boost your website conversion rate by 6% with proactive chat campaigns.
• Order Management

  Edit Shopify orders and access real-time product info without leaving the platform.
• 100+ Integrations

  Seamlessly connect with tools like Shopify, Magento, BigCommerce, and more.

What are the use cases of Gorgias?

• Automating repetitive tasks

  Let AI handle FAQs, order tracking, and returns, so your team can focus on high-value interactions.
• Increasing conversions

  Use proactive chat campaigns to engage shoppers and reduce bounce rates by 37%.
• Streamlining support

  Bring all customer conversations into one platform for faster, more personalized responses.

How to use Gorgias?

1. Sign up

   Start with a free trial or book a demo to see Gorgias in action.
2. Integrate

   Connect your ecommerce platform and other tools.
3. Automate

   Set up rules, macros, and flows to handle common inquiries.
4. Engage

   Use the AI Agent to provide personalized recommendations and support.
5. Measure

   Track performance with live statistics and satisfaction surveys.