Gorgias is a **Conversational AI platform** designed specifically for ecommerce businesses. It helps brands **automate support**, **increase sales**, and **centralize customer interactions** across multiple channels. Trusted by over **15,000 brands**, Gorgias is a game-changer for ecommerce efficiency and customer satisfaction.

What are the features of Gorgias?

* **AI Automation**: Resolve up to **60% of support inquiries** automatically, freeing up your team for more complex tasks. * **Unified Helpdesk**: Centralize all customer interactions—email, social media, live chat, voice, and SMS—in one place. * **Onsite Campaigns**: Boost your website conversion rate by **6%** with proactive chat campaigns. * **Order Management**: Edit Shopify orders and access real-time product info without leaving the platform. * **100+ Integrations**: Seamlessly connect with tools like Shopify, Magento, BigCommerce, and more.

What are the use cases of Gorgias?

* **Automating repetitive tasks**: Let AI handle FAQs, order tracking, and returns, so your team can focus on high-value interactions. * **Increasing conversions**: Use proactive chat campaigns to engage shoppers and reduce bounce rates by **37%**. * **Streamlining support**: Bring all customer conversations into one platform for faster, more personalized responses.

1. **Sign up**: Start with a free trial or book a demo to see Gorgias in action. 2. **Integrate**: Connect your ecommerce platform and other tools. 3. **Automate**: Set up rules, macros, and flows to handle common inquiries. 4. **Engage**: Use the AI Agent to provide personalized recommendations and support. 5. **Measure**: Track performance with live statistics and satisfaction surveys.

What platforms does Gorgias support?

Gorgias integrates with Shopify, Magento, BigCommerce, WooCommerce, and PrestaShop.

Can Gorgias handle voice and SMS support?

Yes, Gorgias now supports voice and SMS, along with email, social media, and live chat.

How much of my support can Gorgias automate?

Gorgias can automate up to **60%** of your support inquiries, depending on your setup.

Gorgias

5.0

53.09%

Gorgias is the ultimate Conversational AI platform for ecommerce, helping brands automate support, increase sales, and centralize customer interactions. Trusted by 15,000+ brands, it’s a must-have for any growing ecommerce business.

Added on: 2025.04.02

#Customer Support #E-commerce #Sales

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