Gorgias

What is Gorgias?

Gorgias is a conversational AI platform and helpdesk built for ecommerce brands to manage customer support across multiple channels. It combines an AI agent with a unified inbox, integrating natively with Shopify to surface order and customer data within conversations. Users can start without a credit card or request a demo.

What are the features of Gorgias?

• Unified omnichannel inbox

  Combines email, chat, SMS, WhatsApp, Instagram, and Facebook into a single view for managing customer conversations.
• AI Agent

  Pre-trained on over 1 billion conversations to automate ticket resolution using brand-specific tone, policies, and standard operating procedures.
• In-conversation actions

  Allows agents to cancel orders, apply discounts, or upsell directly inside the conversation interface.
• Native Shopify integration

  Displays orders, customer details, and product information within tickets without requiring manual data syncing.
• AI coaching

  Provides proactive, real-time tips to human agents during active conversations.
• Revenue attribution reporting

  Tracks revenue generated by the support team through customer interactions.

What are the use cases of Gorgias?

• Pre-sale shopper engagement

  The AI agent proactively engages visitors with product recommendations to increase basket size before purchase.
• Post-sale order management

  Support staff resolve inquiries about existing orders using native Shopify data displayed alongside the ticket.
• Automated ticket deflection

  Routine support requests are resolved automatically so human agents focus on complex issues.

How to use Gorgias?

1. Connect channels

   Link communication channels and migrate existing support data into the platform.
2. Launch in one week

   Begin resolving tickets using configured knowledge bases, workflows, and Shopify context.
3. Automate repetitive tickets

   Deploy the AI Agent to handle routine inquiries filling the queue.
4. Drive revenue

   Engage high-intent shoppers during conversations to increase conversions.

Gorgias Pricing Information:

• Free signup

  No credit card required; allows users to go live on their store in under an hour. Specific feature limits for this tier are not stated.