Question 1

What is Siena AI?

Accepted Answer

**Siena AI** offers empathic AI agents designed specifically for commerce. These agents blend human-like empathy with smart automation to provide personalized shopper support, helping brands deliver faster, friendlier customer service that drives sales and loyalty.

Question 2

What are the features of Siena AI?

Accepted Answer

* **Empathic AI Agents:** Combine empathy with automation to handle customer interactions naturally.  
* **Commerce-Specific Workflows:** Manage orders, returns, discounts, and subscriptions seamlessly.  
* **Deep Integration:** Connects with helpdesks, commerce platforms, and customer data for smooth operations.  
* **Personalized Recommendations:** Suggest products based on customer behavior to boost sales.  
* **Social Media Engagement:** Responds to questions and converts social interactions into revenue.  
* **Human Collaboration Tools:** AI-assisted replies, translations, and workflow building for easy team use.  
* **Enterprise-Grade Safety:** Brand control and policy guardrails ensure every interaction stays on point.  
* **Platform Agnostic:** Easy to plug into your existing tech stack without hassle.

Question 3

What are the use cases of Siena AI?

Accepted Answer

* Automate up to 80% of customer support tickets for faster responses.  
* Handle complex post-purchase workflows like refunds, returns, and address updates.  
* Manage subscriptions with options to skip, pause, or swap products.  
* Drive sales with smart, in-the-moment product recommendations.  
* Scale social media customer engagement and moderation.  
* Provide 24/7 personalized support while freeing up human agents for tough cases.

Question 4

How to use Siena AI?

Accepted Answer

* Connect Siena AI to your existing helpdesk and commerce systems.  
* Customize AI personas to match your brand voice across channels.  
* Use AI Assistant to build or tweak workflows quickly.  
* Monitor and adjust automations via the user-friendly admin interface.  
* Book a demo to see how Siena can fit your business needs.

Question 5

How does Siena AI improve customer service?

Accepted Answer

Siena AI combines empathy with automation to respond quickly and personally, reducing wait times and increasing customer satisfaction.

Question 6

Can Siena AI handle complex order issues?

Accepted Answer

Yes, it manages everything from refunds and returns to updating addresses and applying discounts in one smooth flow.

Question 7

Is Siena AI easy to integrate with existing systems?

Accepted Answer

Absolutely. Siena is platform agnostic and connects seamlessly with your current helpdesk, commerce stack, and customer data.

Question 8

Can Siena AI help increase sales?

Accepted Answer

Yes, by offering personalized product recommendations and engaging customers on social media, Siena helps boost revenue and retention.

Question 9

Does Siena AI maintain brand voice and safety?

Accepted Answer

Yes, it includes enterprise-grade controls and guardrails to keep every interaction on brand and compliant with policies.