Twilio is a Customer Engagement Platform that combines communication APIs, AI, and data to help businesses create personalized, seamless customer experiences across multiple channels.
Best Twilio Alternatives & Competitors 2026
A popular AI Customer Service tool with 4.4M monthly visits. We've analyzed 20 similar AI tools to help you compare features, popularity, and ratings. Find the perfect alternative for your needs.
Quick Comparison
(Top 5 by Traffic)| Tool | Visits | Top Market | Growth | Rating | Insight | Description |
|---|---|---|---|---|---|---|
 TwilioCurrent | 4.4M | 🇺🇸 United States34.6% | +0.4% | - | 📈High Traffic Over 1M monthly visits. Widely recognized and stable choice. | Twilio is a Customer Engagement Platform that combines communication APIs, AI, and data to help businesses create personalized, seamless customer experiences across multiple channels. |
 Zendesk | 75.6M | 🇺🇸 United States31.3% | +4.2% | - | 🚀Super High Traffic Over 10M monthly visits. A market leader with extremely high user trust. | Zendesk is a comprehensive customer service platform that combines AI, automation, and multi-channel support to help businesses deliver exceptional customer experiences. |
 Mailchimp | 14.8M | 🇺🇸 United States44.0% | +1.6% | - | 🚀Super High Traffic Over 10M monthly visits. A market leader with extremely high user trust. | Mailchimp is a powerful, all-in-one marketing platform with email, automation, AI tools, and SMS to help businesses grow. Start free today! |
Brevo | 5.1M | 🇫🇷 France20.1% | +1.9% | - | 📈High Traffic Over 1M monthly visits. Widely recognized and stable choice. | Brevo is an all-in-one customer engagement platform that simplifies email, SMS, and multichannel marketing, CRM, and automation, helping businesses of all sizes drive growth and loyalty. |
 Crisp | 1.3M | 🇺🇸 United States15.8% | -1.3% | - | 📈High Traffic Over 1M monthly visits. Widely recognized and stable choice. | Crisp is a powerful messaging platform that centralizes communication, automates workflows, and enhances customer support. |
 Gupshup | 369.5K | 🇧🇷 Brazil40.7% | +18.7% | - | ⭐Medium Scale 100K-1M monthly visits. Growing tool with active development. | Gupshup empowers businesses with conversational tools for effective customer engagement across multiple channels. |
Data based on traffic metrics from December 2025
Top 20 Alternatives to Twilio
⭐Medium Scale
Gupshup empowers businesses with conversational tools for effective customer engagement across multiple channels.
369.5K
|5.0
📈High Traffic
Brevo is an all-in-one customer engagement platform that simplifies email, SMS, and multichannel marketing, CRM, and automation, helping businesses of all sizes drive growth and loyalty.
5.1M
|5.0
⭐Medium Scale
Teloz offers a comprehensive cloud contact center solution that enhances communication and customer service for businesses of all sizes.
126.7K
|5.0
⭐Medium Scale
Chative is an all-in-one customer engagement platform that combines live chat, AI-powered chatbots, and omnichannel messaging to help e-commerce businesses connect with customers, boost sales, and streamline operations.
343.7K
|5.0
🚀Super High Traffic
Zendesk is a comprehensive customer service platform that combines AI, automation, and multi-channel support to help businesses deliver exceptional customer experiences.
75.6M
|5.0
⭐Medium Scale
Kommunicate is a flexible, AI-powered customer service platform that automates support, reduces costs, and delivers personalized experiences across multiple channels.
115.4K
|5.0
🚀Super High Traffic
Mailchimp is a powerful, all-in-one marketing platform with email, automation, AI tools, and SMS to help businesses grow. Start free today!
14.8M
|5.0
📈High Traffic
Crisp is a powerful messaging platform that centralizes communication, automates workflows, and enhances customer support.
1.3M
|5.0
🌱Emerging Tool
[24]7.ai offers an AI-powered CX platform that transforms customer experiences, from acquisition to retention, across multiple industries.
45.9K
|4.0
🌱Emerging Tool
Kustomer is an all-in-one AI-powered CRM platform that combines omnichannel messaging, AI automation, and a unified customer view to deliver exceptional customer service.
74.1K
|5.0
🌱Emerging Tool
Typewise is an AI-powered customer service platform that enhances efficiency and satisfaction through automation and intelligent assistance. ---
37.1K
|4.0
🌱Emerging Tool
Crescendo.ai combines AI-powered automation with human expertise to transform customer service. It’s fast, accurate, and scales effortlessly—backed by a performance guarantee.
71.4K
|5.0
⭐Medium Scale
JustCall supercharges business communication with AI-powered calling, texting, and analytics—perfect for sales and support teams.
625.1K
|5.0
🌱Emerging Tool
Streamline your customer service with Parloa's AI-powered platform for efficient contact center automation.
95.5K
|5.0
🌱Emerging Tool
Seasalt.ai empowers businesses with AI-driven conversation tools for customer engagement, outreach, and insights, making interactions natural, personalized, and actionable.
97.1K
|5.0
⭐Medium Scale
Callbell simplifies customer support by merging WhatsApp, Messenger, Instagram, and Telegram chats into one platform. Automate replies, run campaigns, and grow your business—all from a single dashboard.
830.7K
|5.0
📈High Traffic
Klaviyo helps businesses grow with AI-driven email and SMS marketing, CRM, and 350+ integrations—all in one platform.
6.8M
|5.0
⭐Medium Scale
Ringflow enhances customer service with AI-driven solutions, offering seamless integration and support across multiple channels.
123.2K
|5.0
🌱Emerging Tool
Boost.ai is a powerful conversational AI platform that automates customer service, enhances self-service rates, and delivers personalized experiences across industries.
68.3K
|5.0
🌱Emerging Tool
Cognigy’s AI-powered customer service agents deliver fast, personalized, and exceptional support across voice and chat, transforming how businesses engage with their customers.
93.9K
|5.0