What is Crisp?
Crisp is the ultimate all-in-one AI-powered customer support platform that helps businesses connect instantly with their customers or leads who are waiting for help. By combining a shared inbox, AI chatbot, and knowledge base into one system, Crisp lets you automate up to 50% of your inquiries while keeping your team focused on what matters most. Whether you're a small startup or a growing company, Crisp gives you the tools to handle conversations across chat, email, WhatsApp, Messenger, Instagram, and more—all from one dashboard.
What are the features of Crisp?
- AI Agent (Hugo) : Your best AI support teammate. Trained on your business content, Hugo can answer common questions, resolve issues, and hand off complex cases to your human team.
- Shared Inbox: Centralize all your inbound conversations from every channel into one collaborative inbox. Your team can access, manage, and respond to messages without switching tabs.
- Knowledge Base: Let customers help themselves. Create, edit, and manage help articles in your own branded help center so users can find answers 24/7.
- Chat Widget: Add a customizable chat widget to your website or web app in minutes. Works with native iOS, Android, and React apps too.
- Support CRM: Keep customer data and past interactions organized in one place. Every conversation comes with context for more personal replies.
- AI Workflows: Build no-code automated workflows for internal team tasks or customer-facing responses. Use our template library to get started fast.
- Analytics Dashboard: Track team performance with day-by-day metrics. See what's working and where you can improve your support.
- Multichannel Support: Connect WhatsApp, Messenger, Instagram, email, and 8+ other channels. All messages go to your single inbox.
What are the use cases of Crisp?
- Customer Support Teams: Handle cross-channel support requests from one shared inbox. Use AI Agent Hugo to automate routine questions like order status or return policies while your team focuses on complex issues.
- Inbound Sales: Capture leads instantly with a chat widget on your landing page. Automate your sales pipeline using AI workflows that qualify prospects and schedule demos without human effort.
- Marketing Teams: Retarget customers by sending marketing emails and in-app messages based on their conversation history and behavior.
- Ecommerce Businesses: Reduce support ticket volume by letting customers search your knowledge base for shipping info, product details, and FAQs. AI Agent can handle common inquiries while your team manages returns and refunds.
- SaaS Companies: Provide in-app support with a chat widget that gives users instant help without leaving your platform. Track feature requests and bug reports through the CRM.
How to use Crisp?
- Train Your AI Agent: Upload your website, PDFs, or write Knowledge Base articles. Crisp automatically scans your site so your AI knows your product inside out.
- Create a Workflow: Use the no-code AI Agent builder to design your support flow. Browse our template library for ready-to-use workflows that match your industry.
- Test and Deploy: Choose which channels your AI Agent will activate on—web chat, WhatsApp, Messenger, Instagram, or email. Test the flow before going live.
- Validate and Measure: Review the messages your AI Agent exchanged with users. If an answer was wrong, refine the workflow to improve accuracy over time.
- Monitor Team Performance: Use the analytics dashboard to see response times, resolution rates, and customer satisfaction scores. Adjust your workflows based on real data.
