Cloodot

Cloodot is an enterprise-grade Conversational AI platform built on advanced Large Language Models (LLMs). Unlike traditional rule-based chatbots, Cloodot acts as an intelligent AI agent for sales and support — understanding customer intent, reasoning in context, and taking real-time action. It seamlessly integrates with your CRMs, ERPs, e-commerce systems, and custom databases to automate conversations that feel human and deliver results. Cloodot isn’t just automation. It’s a full-stack AI-powered customer engagement platform that helps businesses scale support, qualify leads, and close more sales.

Cloodot’s AI customer support chatbot is designed to manage the full customer journey — from first touch to post-sale support. AI for Support: Automates 24/7 query handling, resolves common issues with intelligent action flows, and escalates complex cases to human agents when needed. AI for Sales: Engages users with smart product recommendations, automated upselling, and AI lead generation bots — all from a unified team inbox that blends AI and human support. Built to drive outcomes, not just conversations.

Cloodot’s AI reasoning and actions engine goes far beyond chat — it acts as a backend automation layer for your business operations. It enables: Auto-extraction of customer data from conversations, workflow automation to streamline internal tasks, CRM and helpdesk updates through native integrations like HubSpot and Zendesk, end-to-end actions like appointment booking, task creation, and follow-ups — all triggered from natural conversations. Need an action Cloodot doesn’t support out of the box? Use Cloodot's Custom AI Actions Builder to define your own logic — trigger APIs, run scripts, or automate any workflow with just a few clicks. This is not just a chatbot — it’s an AI automation layer for your business.

Dynamic Flow in Cloodot enables personalized, context-aware conversations by combining customer intent recognition with business logic. It powers AI responses with dynamic product recommendations, action routing, and adaptive flows — helping businesses improve engagement, boost conversions, and reduce manual effort.

Cloodot automates workflows through intelligent actions that are triggered based on real-time conversation context — no hard coded setup or intervention required. It handles: Auto escalation to human agents for complex or high-priority issues, auto labeling of conversations by topic, intent, or urgency for easy filtering, auto extraction of key data like order IDs, emails, phone numbers, and dates directly from chat, sending order updates, triggering follow-ups, or creating support tickets in tools like Zendesk or HubSpot, running custom API calls based on user inputs or events. These automations help streamline support, reduce response times, and keep your systems updated — all without human effort.

Yes. With Cloodot’s Custom Actions Builder, you can define your own business logic and trigger workflows — like booking appointments, updating CRMs, or calling third-party APIs. It lets you go beyond prebuilt actions, giving your AI employee the flexibility to match your exact business processes.

Cloodot offers built-in one-click integrations with platforms like Shopify, HubSpot, Zendesk, etc. For advanced use cases, you can use custom actions to connect with your internal systems or trigger logic based on conversation context — ensuring full sync with your existing stack.

No coding required. Cloodot’s no-code AI chatbot builder lets you train chatbots using your website content, documents, or plain language — all in minutes. For advanced use cases, developers can extend it with custom code actions and API endpoints to build powerful logic and integrations.

Yes. Cloodot includes a Contacts Centre, Custom Fields, Labels, and Session History to help you track and manage customer data across platforms. It automatically groups messages by customer identity and allows full context to be preserved in every conversation.

Yes. Cloodot lets you create canned responses for commonly asked questions and also leverages AI-generated replies for faster, more natural conversations. This reduces response time and ensures consistent, high-quality support across all channels.

Yes — Cloodot is an integration-ready AI agent for sales and support. Whether you’re using HubSpot, Zendesk, Shopify, or internal tools, it connects seamlessly via REST APIs, native integrations, or CRM sync. Built for fast onboarding and smooth deployment — no disruptions to your existing workflows.

Absolutely. Cloodot is a true omnichannel conversational AI platform with advanced multilingual understanding across 80+ languages — so your AI agents can grasp customer intent, no matter the language. It enables: WhatsApp AI automation, AI automation for Facebook and Instagram Messenger, unified omnichannel customer engagement, a single team inbox for AI and human agents. Built to understand your customers — across platforms, languages, and touchpoints.

Cloodot offers enterprise-grade security for its conversational AI platform, ensuring trust, control, and compliance at every level. Key protections include: End-to-end data encryption (in transit and at rest), built-in AI guardrails to prevent off-topic or unsafe responses, AI model isolation — your data is never used to train external systems, full data ownership and whitelabel options for complete brand control.

Get actionable analytics for chatbots — so you can track, improve, and scale with confidence. Insights include: Conversation volume and resolution rates, sales performance driven by AI interactions, real-time reports for both AI agents and human agents, all in one place, always up to date. Make decisions backed by data, not guesswork.

More headcount doesn’t always mean faster replies. Cloodot delivers 24/7 AI customer support that responds instantly, automates routine conversations, and routes only complex issues to your team — reducing costs while boosting customer satisfaction. More importantly, it frees up your team to do what humans do best: build deeper, more personal relationships with customers. With Cloodot, you get speed, scale, and human focus — all in one platform. Let AI handle the routine. Let your team focus on the moments that matter.

Cloodot is built to handle scale and complexity — from personal e-commerce stores to global enterprises with millions of customers. Whether you’re running an AI-powered sales and support automation for online retail or for SaaS and service businesses, Cloodot adapts to your operations. It’s ideal for: AI lead generation bots that qualify prospects through chat, conversational commerce AI that drives purchases in real time, AI-powered support for small businesses, enterprise-grade AI help-desks with human handoff, any team looking to cut response times and scale support without hiring. One platform. Every stage of growth.