What is Teloz?
Teloz is an AI-powered cloud contact center and unified communications platform built for US support teams. It combines a cloud phone system, omnichannel inbox, AI receptionist, and real-time analytics into one dashboard. The platform handles voice, SMS, web chat, WhatsApp, and social channels with skills-based routing. Teams can start with cloud phone features and add AI capabilities as they grow. Ideal for customer support, sales, and operations teams that want to replace multiple tools with a single login.
What are the features of Teloz?
- AI Receptionist: Answers every inbound call simultaneously, qualifies callers, books appointments, and warm-transfers with full context to live agents using natural language processing.
- Real-Time Analytics Dashboard: Live view of call volume, agent status, customer sentiment, and QoS telemetry so supervisors can act during the call, not after.
- Omnichannel Inbox: Unified thread for voice, SMS, web chat, WhatsApp, and social messages. Supports skills-based ACD and live supervisor monitoring.
- AI Agent Assist: Provides live whisper prompts, inline chat nudges, and per-call sentiment scoring to coach agents in real time without interrupting the conversation.
- Business SMS with 10DLC Handling: Two-way texting with MMS, group threads, and templates. TCR registration is managed for you, so no carrier paperwork required.
- 100+ Native Integrations: Two-way sync with Salesforce, HubSpot, Zoho, Pipedrive, Zendesk — click-to-call, screen pops, and automatic activity logging.
What are the use cases of Teloz?
- Inbound sales teams qualify leads and book demos using the AI receptionist before handing off to a live agent.
- Customer support teams resolve issues faster with real-time sentiment scoring and live agent assist prompts.
- Multi-location businesses like dental groups or law firms manage a single phone directory, one bill, and shared call queues.
- Hospitality brands unify web chat, Instagram DMs, SMS, and their 800 number into one omnichannel inbox.
How to use Teloz?
- Sign up for a free trial — no credit card required and no hardware setup.
- Port your existing phone numbers in business days or choose a new number.
- Add teammates and record a custom greeting to go live within an afternoon.
- Configure the AI receptionist with your brand voice, pricing list, and booking hours.
- Connect your CRM (Salesforce, HubSpot, etc.) to enable click-to-call and automatic activity logging.
