Voctiv

What is Voctiv?

Voctiv is an omnichannel generative AI communication platform that automates customer interactions through voice and messaging. It serves businesses ranging from individual professionals to large enterprises by handling calls, messages, and appointment scheduling. The vendor claims the platform supports over 100 languages and maintains 99.999% uptime.

What are the features of Voctiv?

• Omnichannel communication

  Automates customer interactions across voice and messaging channels using generative AI.
• Multilingual support

  Processes conversations in over 100 languages.
• System integration

  Connects with CRM systems, billing software, and messaging platforms via a flexible API.
• Call management

  Answers incoming calls, books appointments, captures leads, and filters spam calls.
• Automated task execution

  Updates customer records, processes payments, and checks order statuses by accessing integrated enterprise systems.

What are the use cases of Voctiv?

• Telecom customer service automation

  A telecom provider deployed Voctiv's AI agents to handle customer interactions, which the vendor states replaced over 10,000 human agents.
• FinTech inquiry resolution

  A FinTech company used the platform to process customer requests, claiming 80% were handled without human intervention.
• Small business lead capture

  A home remodeling company used the AI assistant to manage inbound calls and book appointments from potential clients.