What is DialLink?
DialLink is a modern business phone system designed for small and medium businesses. It brings together calling, messaging, and smart AI voice agents in one easy-to-use platform. With DialLink, you can manage calls, texts, and voicemails from anywhere, keep your team connected, and deliver great customer service every time.
What are the features of DialLink?
- Unified Communication: Handle calls, SMS, and WhatsApp messages all in one place.
- Flexible Number Options: Get a free U.S. number, local or toll-free numbers in 100+ countries, or port your existing number.
- AI Voice Agents (AiVA): Automate call handling, lead capture, appointment scheduling, and support 24/7.
- Smart Call Management: Make and receive calls on any device, transfer calls, use shared lines, and set up ring groups.
- AI Call Intelligence: Automatic call summaries, transcripts, tagging, and contact suggestions to save time.
- Seamless Integrations: Connect with tools like Salesforce, Hubspot, Gmail, Slack, Microsoft Teams, and Zapier.
- Customizable Routing: Set rules for business hours, after-hours, and holidays to route calls efficiently.
- Automation: Auto-replies, AI-suggested responses, and workflow automation with public API.
- Detailed Call Timelines: Track every interaction, including transfers and IVR selections.
What are the use cases of DialLink?
- Sales Teams: Qualify leads, schedule appointments, and follow up faster.
- Support Centers: Handle customer inquiries, route calls, and resolve issues efficiently.
- Real Estate Agencies: Manage client calls, automate scheduling, and keep records organized.
- Professional Services: Stay responsive to clients and automate routine tasks.
- Small Businesses: Simplify communication and never miss a customer call.
How to use DialLink?
- Sign up for DialLink and choose your plan.
- Set up your business phone number or port your existing one.
- Invite team members and assign roles.
- Connect your favorite tools for seamless workflow.
- Customize call routing, IVR menus, and auto-replies.
- Upload your business knowledge base for AI voice agents.
- Start making and receiving calls, texts, and WhatsApp messages.
- Use AI features to organize, summarize, and follow up on conversations.
