Question 1

What is Thena?

Accepted Answer

**Thena** is your go-to **AI-powered customer support platform** built for **B2B teams**. It streamlines support across **Slack, Email, and Chat**, turning chaos into trackable tickets. With smart **AI agents, omni-channel ticketing, and auto-routing**, Thena helps your team resolve issues faster—no more juggling between tools.

Question 2

What are the features of Thena?

Accepted Answer

* **Omni-channel ticketing**: Manage **Slack, Email, MS Teams, and Web Chat** in one place.  
* **AI chat agents**: Let AI handle repetitive tasks like **auto-replies, ticket creation, and escalations**.  
* **Smart routing**: Automatically assign tickets to the right team or agent.  
* **Custom workflows**: Trigger actions with **AI + human logic** to cut manual work.  
* **Account tracking**: Centralize customer data for seamless collaboration.  
* **Enterprise-grade security**: Keep your customer data safe and compliant.

Question 3

What are the use cases of Thena?

Accepted Answer

* **Scaling support**: A single agent can manage hundreds of customers across multiple channels.  
* **Reducing response time**: AI handles simple queries, freeing your team for complex issues.  
* **Unifying communication**: Bring **Slack, Email, and Chat** into a single, trackable system.  
* **Proactive support**: Use **AI copilot** to spot and act on issues before they escalate.

Question 4

How to use Thena?

Accepted Answer

1. **Sign up for free** (no credit card needed).  
2. Connect your **Slack, Email, or MS Teams** workspace.  
3. Set up **auto-routing and workflows** to match your team’s process.  
4. Let **Thena’s AI agents** handle repetitive tasks while your team focuses on high-value work.

Question 5

**Does Thena work with Slack?**

Accepted Answer

Yes! Thena integrates seamlessly with **Slack, Email, MS Teams, and Web Chat**.

Question 6

**Is there a free plan?**

Accepted Answer

Absolutely! Start for free—no credit card required.

Question 7

**How does the AI help with support?**

Accepted Answer

Thena’s AI **auto-responds, creates tickets, and escalates issues**, saving your team time.

Question 8

**Can I track customer accounts?**

Accepted Answer

Yep! Thena centralizes **customer data, tickets, and activity** in one place.