What is Thena?
Thena is your go-to AI-powered customer support platform built for B2B teams. It streamlines support across Slack, Email, and Chat, turning chaos into trackable tickets. With smart AI agents, omni-channel ticketing, and auto-routing, Thena helps your team resolve issues faster—no more juggling between tools.
What are the features of Thena?
- Omni-channel ticketing: Manage Slack, Email, MS Teams, and Web Chat in one place.
- AI chat agents: Let AI handle repetitive tasks like auto-replies, ticket creation, and escalations.
- Smart routing: Automatically assign tickets to the right team or agent.
- Custom workflows: Trigger actions with AI + human logic to cut manual work.
- Account tracking: Centralize customer data for seamless collaboration.
- Enterprise-grade security: Keep your customer data safe and compliant.
What are the use cases of Thena?
- Scaling support: A single agent can manage hundreds of customers across multiple channels.
- Reducing response time: AI handles simple queries, freeing your team for complex issues.
- Unifying communication: Bring Slack, Email, and Chat into a single, trackable system.
- Proactive support: Use AI copilot to spot and act on issues before they escalate.
How to use Thena?
- Sign up for free (no credit card needed).
- Connect your Slack, Email, or MS Teams workspace.
- Set up auto-routing and workflows to match your team’s process.
- Let Thena’s AI agents handle repetitive tasks while your team focuses on high-value work.
