What is Richpanel?
Richpanel is an AI-powered customer service platform designed specifically for ecommerce businesses. It helps brands manage emails, chats, and social media messages from a single dashboard while cutting support costs and improving efficiency. With features like AI automation, self-service portals, and seamless integrations, Richpanel guarantees faster responses and happier customers.
What are the features of Richpanel?
- AI-Powered Help Desk: Manage all customer queries (email, chat, social) in one place with smart automations.
- Self-Service Portal: Let customers solve common issues (returns, order tracking) without agent help.
- Social Media AI Moderator: Automatically filter spam and harmful comments on paid/organic channels.
- Sidekick AI: Auto-replies to repetitive questions, helps agents draft responses, and supports translations.
- Guaranteed Savings: 30% cost reduction and 30% fewer tickets—or your money back.
What are the use cases of Richpanel?
- Ecommerce brands drowning in support tickets can automate repetitive tasks.
- Growing businesses needing to scale support without hiring more agents.
- Companies using Zendesk/Gorgias looking for a more affordable, AI-driven alternative.
- Brands struggling with social media moderation can auto-hide spam/troll comments.
How to use Richpanel?
- Book a demo to see how Richpanel works.
- Migrate easily—Richpanel handles data transfer from other help desks.
- Set up automations to reduce manual work.
- Train your team with quick onboarding videos.
- Launch self-service to deflect common customer queries.
