What is Proto AICX?
Proto AICX is an all-in-one platform designed for local and secure AI-powered customer experience automation. It helps businesses and governments deploy AI assistants quickly, supporting multiple languages and channels like live chat, tickets, voice, and email. With built-in CRM and analytics, Proto makes managing customer interactions simple and efficient.
What are the features of Proto AICX?
- AI Assistants: Train AI on your own data to automate customer and staff support.
- Multilingual Support: Speak over 100 languages and dialects, perfect for emerging markets.
- Inbox & Livechat: Manage messages and live conversations in one place.
- Tickets & CRM: Automatically create and track support tickets with smart tagging.
- Voice Messaging: Send and receive AI-powered voice messages with transcripts.
- Analytics & Insights: Get clear reports and summaries to improve your service.
- Security & Privacy: ISO 27001 and SOC 2 Type II certified with options for on-premise and hybrid hosting.
- Custom Actions & Automation: Auto-escalate issues, apply tags, and switch AI assistants seamlessly.
- Data Management: Scrape websites and social media for training AI and gaining insights.
What are the use cases of Proto AICX?
- Digital Finance: Automate customer inquiries across branches and wallets.
- Government Agencies: Engage citizens with multilingual chatbots for complaints and support.
- Healthcare: Improve patient interaction with automated FAQs and voice messaging.
- Transportation: Support transactions and navigation with AI assistants.
- Citizen Engagement: Provide accessible, local language support for public services.
How to use Proto AICX?
- Claim and deploy your AI assistant tailored to your knowledge base.
- Connect all communication channels—messages, voice, email—in one platform.
- Use auto-labels and summaries to keep track of conversations and tickets.
- Monitor analytics to measure performance and improve customer experience.
- Choose hosting options that fit your security needs, including on-premise or hybrid.
