**Mava** is the ultimate customer support platform designed specifically for community-driven companies. It allows you to support, respond, track, and optimize customer interactions from one central location, no matter where your users are.

What are the features of Mava?

* **Community Channels**: Integrates seamlessly with **Telegram**, **Slack**, and **Discord** to manage support tickets from all channels in one inbox. * **Web Chat**: Add a customizable web chat to your site in minutes, engaging users in real-time to boost satisfaction and conversion. * **Shared Inbox**: Handle thousands of tickets efficiently, ensuring nothing falls through the cracks with features like status tracking and custom views. * **AI Support**: Train Mava AI quickly using your existing knowledge base, allowing it to assist in public channels and private tickets with smooth human handover. * **Analytics**: Gain insights into support performance and user interactions to continuously improve your service.

What are the use cases of Mava?

* **Community Management**: Perfect for managing support in large communities across various platforms. * **Real-Time Engagement**: Use web chat to engage users instantly, enhancing their experience on your site. * **Efficient Ticket Handling**: Streamline support operations to manage high volumes of requests without losing track.

1. Sign up for Mava and connect your community channels. 2. Customize your web chat widget to match your brand. 3. Train Mava AI using your existing support content. 4. Start managing support tickets from all channels in one shared inbox.

Is there a free trial available?

Yes, Mava offers a free plan ideal for smaller communities, allowing you to manage up to 100 support requests per month.

How many agents can I add?

There is no limit to the number of users you can add on any plan. Pricing is based on the volume of support requests, not the number of team members.

Do you provide moderators or support agents?

No, Mava is a software platform designed for your internal team. We can connect you with trusted partners for outsourced support.

How can I connect with your team?

You can open a support ticket in our web chat or request a demo.

Mava

5.0

11.38%

Mava is a powerful customer support platform for community-driven companies, integrating multiple channels and AI support for efficient ticket management.

Added on: 2025.02.19

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