What is Mava?
Mava is the ultimate customer support platform designed specifically for community-driven companies. It allows you to support, respond, track, and optimize customer interactions from one central location, no matter where your users are.
What are the features of Mava?
- Community Channels: Integrates seamlessly with Telegram, Slack, and Discord to manage support tickets from all channels in one inbox.
- Web Chat: Add a customizable web chat to your site in minutes, engaging users in real-time to boost satisfaction and conversion.
- Shared Inbox: Handle thousands of tickets efficiently, ensuring nothing falls through the cracks with features like status tracking and custom views.
- AI Support: Train Mava AI quickly using your existing knowledge base, allowing it to assist in public channels and private tickets with smooth human handover.
- Analytics: Gain insights into support performance and user interactions to continuously improve your service.
What are the use cases of Mava?
- Community Management: Perfect for managing support in large communities across various platforms.
- Real-Time Engagement: Use web chat to engage users instantly, enhancing their experience on your site.
- Efficient Ticket Handling: Streamline support operations to manage high volumes of requests without losing track.
How to use Mava?
- Sign up for Mava and connect your community channels.
- Customize your web chat widget to match your brand.
- Train Mava AI using your existing support content.
- Start managing support tickets from all channels in one shared inbox.
