What is Mava?
Mava is an AI-powered support platform built specifically for community-driven companies. It helps you manage support tickets across Discord, Telegram, Slack, web chat, and email from one shared inbox. With instant AI responses trained on your existing knowledge base, Mava can resolve up to 60% of repetitive questions automatically—freeing your team to focus on complex issues. Whether you run a small Discord server or a large Telegram community, Mava gives you the tools to scale support without hiring extra agents.
What are the features of Mava?
- Shared Inbox: View and respond to all tickets from Discord, Telegram, Slack, email, and web chat in one unified dashboard – no more switching between apps.
- AI Support Agent: Train Mava’s AI in minutes using your website, Google Docs, GitBook, or other content. It answers questions in public channels and private tickets, with seamless human handover.
- Community Channel Integrations: Native integrations with Discord, Telegram, Slack, plus a customizable web chat widget and email support.
- Analytics Dashboard: Track ticket volume, AI resolution rates, response times, and customer satisfaction – all built-in.
- Workflow Automations: Set up custom views, status tracking, and automations to streamline your support process.
- No Per-Seat Limits: Add unlimited agents on any plan – your whole team can collaborate without extra costs.
What are the use cases of Mava?
- Scaling Discord support for a large gaming community – Let AI handle common questions about rules, updates, and troubleshooting, while agents focus on complex player issues.
- Managing Telegram support for a crypto project – Automate responses to frequent questions about tokenomics, wallet setup, and airdrops across public groups and private tickets.
- Unifying Slack support for an internal product team – Collect bug reports, feature requests, and user questions from Slack channels into one shared inbox with AI triage.
- Adding a web chat to your SaaS website – Embed Mava’s customizable widget to engage visitors in real time, boosting conversions and satisfaction.
How to use Mava?
- Step 1: Sign up for a free Mava account and connect your community channels (Discord, Telegram, Slack, or web chat).
- Step 2: Train your AI by uploading content from your website, Google Docs, GitBook, or by manually adding Q&A pairs.
- Step 3: Test the AI in the Mava dashboard to ensure it answers correctly before going live.
- Step 4: Set up your shared inbox – invite your team members (no per-seat limit) and configure ticket statuses, automations, and custom views.
- Step 5: Let Mava’s AI handle repetitive questions automatically, with human agents stepping in when the AI can’t resolve the issue.
