What is Macha AI?
Macha AI is the ultimate suite of AI apps designed for Zendesk to help your support team work faster and smarter. From writing emails to translating tickets and analyzing support requests, Macha AI makes customer service easier and more efficient. It’s trusted by brands worldwide to boost productivity and handle multilingual support without extra staff.
What are the features of Macha AI?
- AI Email Writer: Quickly craft emails using key points, matching your brand voice and style.
- AI Ticket Translator: Support customers in 80+ languages with accurate, fast translations.
- AI Ticket Analyzer: Get summaries, key highlights, and smart next steps for every ticket.
- AI Ticket Procedures: Match tickets to the right procedures and guide agents step-by-step using live info from your Help Center, Shopify, Notion, and more.
- Full Macha AI Suite: Access all apps in one integrated Zendesk experience with easy onboarding and dedicated support.
What are the use cases of Macha AI?
- Automate routine customer support tasks to free up agents for complex issues.
- Provide high-quality multilingual support without hiring more agents.
- Save 2-5 minutes per ticket, boosting agent productivity.
- Automate up to 90% of support tickets for faster resolution.
- Integrate with Shopify and Recharge to improve order and post-sale support.
How to use Macha AI?
- Choose the AI app that fits your support needs.
- Share key points or ticket details with the AI app inside Zendesk.
- Let Macha AI generate emails, translations, summaries, or next steps instantly.
- Use guided procedures to keep agents on track with the right solutions.
- Monitor and improve AI performance with help from your dedicated account manager.
