Helpjuice

What is Helpjuice?

Helpjuice is a knowledge base platform that stores, organizes, and retrieves documentation, FAQs, and procedures for internal teams and customers. It uses AI to generate answers from uploaded content and supports over 50 languages. A 14-day free trial is available without a credit card, with migration assistance included.

What are the features of Helpjuice?

• AI-powered search and chat (Swifty AI)

  Answers user questions based on the knowledge base content using context and intent rather than exact keyword matches, providing citations.
• Article generation

  Creates or updates knowledge base articles from support tickets, Slack messages, emails, or webpages via a browser extension.
• Content access control

  Restricts specific articles or categories by individual user, group, or makes them public.
• Multilingual translation

  Adds translations to articles across more than 50 languages.
• Kanban content planner

  Brainstorms and organizes knowledge base topics in a kanban board layout.
• Step-by-step tutorial creator (Wizardshot)

  Generates step-by-step tutorials automatically.

What are the use cases of Helpjuice?

• Customer support deflection

  Centralizes help documents so customers can self-serve answers, reducing repetitive support tickets.
• Employee onboarding

  Provides searchable internal documentation to shorten new hire training time across departments.
• External product documentation

  Hosts public-facing standard operating procedures and help guides for users.

Helpjuice Pricing Information:

• Free trial

  Free for 14 days; no credit card required; full access; cancel anytime; includes migration support within 24 hours if auto-import fails.