What is Freshchat?
Freshchat is an AI-powered omnichannel messaging platform designed to enhance customer engagement through live chat and chatbot solutions. It’s part of the Freshworks suite, trusted by over 72,000 businesses worldwide, and offers a seamless way to deliver exceptional customer support.
What are the features of Freshchat?
- Channel Freedom: Engage customers on their preferred channels, including messaging, live chat, email, and voice.
- Bot-Driven Support: Scale your support with AI-driven bots across websites, apps, and messaging platforms.
- Unified Agent Workspace: Equip agents with context-rich tools for personalized customer interactions.
- Proactive Customer Journeys: Engage customers proactively to address issues before they arise.
- Admin and Analytics: Gain insights into customer behavior and team performance to optimize support.
What are the use cases of Freshchat?
- Customer Service: Resolve complex customer issues with ease using Freshdesk Omni.
- Sales Engagement: Turn customer interactions into revenue opportunities with proactive engagement.
- Team Collaboration: Streamline agent workflows with a unified workspace for better efficiency.
How to use Freshchat?
- Sign up for a free trial on the Freshchat website.
- Choose your preferred channels and set up AI-driven bots.
- Use the unified workspace to manage customer interactions.
- Monitor performance with built-in analytics to improve support.
