**Pylon** is a cutting-edge, all-in-one support platform designed specifically for B2B companies. It combines **ticketing systems**, **chat widgets**, **knowledge bases**, **AI support**, and **customer portals** into a single, powerful tool. Whether you're managing customer inquiries, automating workflows, or scaling your support team, Pylon has you covered. Trusted by fast-growing companies and recognized by Wing VC's 2025 Enterprise Tech 30 list, Pylon is the future of B2B customer support.

What are the features of Pylon?

- **Unified Inbox**: Manage all customer interactions from a single dashboard, whether they come via email, chat, Slack, or other channels. - **Knowledge Base**: Create and share articles to help customers solve issues on their own. AI can even draft articles for you based on past resolutions. - **Customer Portal**: Give customers a shared space to track their issues and collaborate with your team. - **AI Support**: Use AI to automate responses, fill in common answers, and even handle routine support tasks. - **Workflows**: Set up triggers and macros to streamline repetitive processes and ensure consistency in your support operations. - **Integrations**: Connect with tools like Slack, Microsoft Teams, CRM systems, and more to keep your stack seamless. - **Security & Compliance**: Pylon is SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant, so you can trust your data is safe.

What are the use cases of Pylon?

- **Multi-Channel Support**: Handle customer inquiries from email, Slack, chat, or even ticket forms—all in one place. - **AI-Powered Automation**: Let AI draft knowledge base articles, autofill common responses, and handle routine support tasks. - **Scalable Workflows**: Use triggers and macros to automate repetitive tasks and ensure your team works efficiently. - **Customer Self-Service**: Provide a portal where customers can track their issues, access knowledge base articles, and collaborate with your team. - **Advanced Reporting**: Gain insights into your support metrics, CSAT scores, and workflow efficiency with customizable reports.

1. **Book a Demo**: Start by scheduling a demo to see how Pylon can fit your needs. 2. **Set Up Integrations**: Connect Pylon with your existing tools like Slack, Microsoft Teams, or your CRM. 3. **Train Your Team**: Use Pylon’s intuitive interface to get your team up and running quickly. 4. **Leverage AI**: Let AI help you draft articles, autofill responses, and handle routine tasks. 5. **Customize Workflows**: Set up triggers and macros to streamline your support processes. 6. **Monitor & Optimize**: Use Pylon’s reporting tools to track performance and make data-driven improvements.

[Contact Pylon](mailto:contact@pylon.com)

Is Pylon secure and compliant?

Yes, Pylon is SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant, ensuring your data is protected.

Can Pylon integrate with my existing tools?

Absolutely! Pylon integrates with most tools natively and offers flexible options for others.

How does Pylon’s AI support work?

Pylon’s AI can draft knowledge base articles, autofill common responses, and even handle routine support tasks.

Is Pylon suitable for small teams?

Yes, Pylon is designed to scale with your team, whether you’re just starting out or growing rapidly.

How do I get started with Pylon?

Simply book a demo, and Pylon’s team will guide you through the setup and onboarding process.

Pylon

5.0

55.09%

Pylon is a modern, all-in-one B2B support platform that combines ticketing, chat, knowledge base, AI support, and customer portals into a single tool. Designed for scalability and ease of use, Pylon helps teams automate workflows, integrate with existing tools, and deliver exceptional customer support.

Added on: 2025.06.10

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#AI Customer Service #AI Chatbots #AI Copilot #AI Knowledge Base #AI Agent

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