Pylon

What is Pylon?

Pylon is a cutting-edge, all-in-one support platform designed specifically for B2B companies. It combines ticketing systems, chat widgets, knowledge bases, AI support, and customer portals into a single, powerful tool. Whether you're managing customer inquiries, automating workflows, or scaling your support team, Pylon has you covered. Trusted by fast-growing companies and recognized by Wing VC's 2025 Enterprise Tech 30 list, Pylon is the future of B2B customer support.

What are the features of Pylon?

• Unified Inbox: Manage all customer interactions from a single dashboard, whether they come via email, chat, Slack, or other channels.
• Knowledge Base: Create and share articles to help customers solve issues on their own. AI can even draft articles for you based on past resolutions.
• Customer Portal: Give customers a shared space to track their issues and collaborate with your team.
• AI Support: Use AI to automate responses, fill in common answers, and even handle routine support tasks.
• Workflows: Set up triggers and macros to streamline repetitive processes and ensure consistency in your support operations.
• Integrations: Connect with tools like Slack, Microsoft Teams, CRM systems, and more to keep your stack seamless.
• Security & Compliance: Pylon is SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant, so you can trust your data is safe.

What are the use cases of Pylon?

• Multi-Channel Support: Handle customer inquiries from email, Slack, chat, or even ticket forms—all in one place.
• AI-Powered Automation: Let AI draft knowledge base articles, autofill common responses, and handle routine support tasks.
• Scalable Workflows: Use triggers and macros to automate repetitive tasks and ensure your team works efficiently.
• Customer Self-Service: Provide a portal where customers can track their issues, access knowledge base articles, and collaborate with your team.
• Advanced Reporting: Gain insights into your support metrics, CSAT scores, and workflow efficiency with customizable reports.

How to use Pylon?

1. Book a Demo: Start by scheduling a demo to see how Pylon can fit your needs.
2. Set Up Integrations: Connect Pylon with your existing tools like Slack, Microsoft Teams, or your CRM.
3. Train Your Team: Use Pylon’s intuitive interface to get your team up and running quickly.
4. Leverage AI: Let AI help you draft articles, autofill responses, and handle routine tasks.
5. Customize Workflows: Set up triggers and macros to streamline your support processes.
6. Monitor & Optimize: Use Pylon’s reporting tools to track performance and make data-driven improvements.

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