What is Productlane?
Productlane: Streamline Customer Support and Feedback for B2B Teams
Productlane is a powerful customer support and feedback system built specifically for B2B companies using Linear. It helps teams consolidate support channels, manage feedback, and prioritize features with precision. By integrating seamlessly with Slack, email, and Linear, Productlane ensures that customer voices are heard and turned into actionable insights.
What are the features of Productlane?
- Unified Support Inbox: Handle Slack, email, and widget conversations in one place.
- Customer Portal: Provide a single hub for roadmaps, changelogs, and customer requests.
- Linear Integration: Bi-directional sync with Linear for issue tracking and prioritization.
- AI-Powered Suggestions: Get instant recommendations for matching Linear issues.
- Knowledge Base: Create and update a knowledge base directly from customer conversations.
- Custom Data Integration: Display customer context from your database in real-time.
- Priority Inbox: Focus on the most important requests first.
- Public Roadmap: Share your product roadmap with customers and gather feedback.
What are the use cases of Productlane?
- Customer Support Teams: Consolidate Slack and email conversations into one inbox.
- Product Managers: Prioritize features based on customer feedback and importance.
- Sales Teams: Share roadmaps and updates with customers directly through the portal.
- Engineering Teams: Link customer requests to Linear issues for faster resolution.
How to use Productlane?
- Consolidate Channels: Bring all your Slack, email, and widget conversations into Productlane.
- Manage Feedback: Highlight customer requests, link them to Linear issues, and mark their importance.
- Update Knowledge Base: Quickly update your knowledge base from customer interactions.
- Share Updates: Publish changelogs and roadmaps to keep customers informed.
