Question 1

Что такое Cresta AI?

Accepted Answer

Cresta is a **Generative AI Platform** designed specifically for contact centers. It combines the power of AI with human expertise to enhance conversations and workflows, ultimately saving costs, improving customer experience (CX), and driving revenue growth.

Question 2

Какие особенности у Cresta AI?

Accepted Answer

* **AI Analyst**: Provides business insights in minutes.
* **Conversation Intelligence**: Identifies and reinforces key drivers of contact center performance.
* **Agent Assist**: Offers real-time generative AI support to agents.
* **Virtual Agent**: Reduces costs while providing exceptional customer service.
* **Knowledge Assist**: Delivers precise answers to agents when they need them.
* **Auto-Summarization**: Generates conversation summaries in real time.

Question 3

Какие случаи использования Cresta AI?

Accepted Answer

* **Sales**: Boost revenue by identifying effective behaviors.
* **Customer Care**: Deliver outstanding CX at a lower cost.
* **Retention**: Convert churn risks into loyal customers.
* **Collections**: Improve collection rates while minimizing compliance risks.

Question 4

Как использовать Cresta AI?

Accepted Answer

To get started with Cresta, simply request a demo on their website. Once onboard, agents can utilize the platform's features to enhance their performance and customer interactions.

Question 5

What industries can benefit from Cresta?

Accepted Answer

Cresta serves various industries, including airlines, automotive, finance, insurance, retail, telecommunications, and travel.

Question 6

How does Cresta improve customer experience?

Accepted Answer

By providing real-time support and insights, Cresta helps agents deliver personalized and efficient service.

Question 7

Can Cresta integrate with existing systems?

Accepted Answer

Yes, Cresta is designed to integrate seamlessly with other platforms.