Cresta is a **Generative AI Platform** designed specifically for contact centers. It combines the power of AI with human expertise to enhance conversations and workflows, ultimately saving costs, improving customer experience (CX), and driving revenue growth.

What are the features of Cresta AI?

* **AI Analyst**: Get business insights in minutes. * **Conversation Intelligence**: Discover and reinforce key drivers of contact center performance. * **Agent Assist**: Provide real-time guidance to agents for better customer interactions. * **Virtual Agent**: Automate responses and improve customer service with AI-driven virtual agents. * **Knowledge Assist**: Ensure agents have the right information at their fingertips. * **Auto-Summarization**: Generate conversation summaries in real-time to keep agents focused on customers.

What are the use cases of Cresta AI?

* **Sales**: Identify behaviors that boost revenue growth. * **Customer Care**: Deliver exceptional CX while reducing costs. * **Retention**: Turn churn risks into loyal customers. * **Collections**: Improve collection rates while minimizing compliance risks.

How to use Cresta AI?

To get started with Cresta, request a demo to see how it can transform your contact center operations. Once onboard, utilize the platform's features to enhance agent performance and customer interactions.

What industries can benefit from Cresta?

Cresta is suitable for various industries, including airlines, automotive, finance, insurance, retail, telecommunications, and travel & hospitality.

How does Cresta improve customer experience?

By providing real-time assistance to agents and automating responses, Cresta enhances the quality of customer interactions.

Can Cresta help with compliance in collections?

Yes, Cresta offers tools that help navigate sensitive negotiations while ensuring compliance.

Cresta AI

4.0

50.04%

Cresta enhances contact center operations with AI-driven insights and real-time support, improving CX and driving revenue.

Added on: 2025.02.19

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#AI Customer Service Assistant #AI Chatbots #AI Coaching

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