What is Cresta AI?
Cresta is a Generative AI Platform designed specifically for contact centers. It combines the power of AI with human expertise to enhance conversations and workflows, ultimately saving costs, improving customer experience (CX), and driving revenue growth.
What are the features of Cresta AI?
- AI Analyst: Get business insights in minutes.
- Conversation Intelligence: Discover and reinforce key drivers of contact center performance.
- Agent Assist: Provide real-time guidance to agents for better customer interactions.
- Virtual Agent: Automate responses and improve customer service with AI-driven virtual agents.
- Knowledge Assist: Ensure agents have the right information at their fingertips.
- Auto-Summarization: Generate conversation summaries in real-time to keep agents focused on customers.
What are the use cases of Cresta AI?
- Sales: Identify behaviors that boost revenue growth.
- Customer Care: Deliver exceptional CX while reducing costs.
- Retention: Turn churn risks into loyal customers.
- Collections: Improve collection rates while minimizing compliance risks.
How to use Cresta AI?
To get started with Cresta, request a demo to see how it can transform your contact center operations. Once onboard, utilize the platform's features to enhance agent performance and customer interactions.
