Что такое Cresta AI?
Cresta is a Generative AI Platform designed specifically for contact centers. It combines the power of AI with human expertise to enhance conversations and workflows, ultimately saving costs, improving customer experience (CX), and driving revenue growth.
Какие особенности у Cresta AI?
- AI Analyst: Provides business insights in minutes.
- Conversation Intelligence: Identifies and reinforces key drivers of contact center performance.
- Agent Assist: Offers real-time generative AI support to agents.
- Virtual Agent: Reduces costs while providing exceptional customer service.
- Knowledge Assist: Delivers precise answers to agents when they need them.
- Auto-Summarization: Generates conversation summaries in real time.
Какие случаи использования Cresta AI?
- Sales: Boost revenue by identifying effective behaviors.
- Customer Care: Deliver outstanding CX at a lower cost.
- Retention: Convert churn risks into loyal customers.
- Collections: Improve collection rates while minimizing compliance risks.
Как использовать Cresta AI?
To get started with Cresta, simply request a demo on their website. Once onboard, agents can utilize the platform's features to enhance their performance and customer interactions.
