Question 1

What is Tidio?

Accepted Answer

**Tidio** is a game-changing AI-powered customer service platform that helps businesses **convert leads, boost sales, and streamline support**—all in one place. Whether you run an ecommerce store, a fintech startup, or any customer-focused business, Tidio’s **Lyro AI Agent** can **automate up to 64% of support tasks**, freeing your team to focus on what really matters.

Question 2

What are the features of Tidio?

Accepted Answer

* **Lyro AI Agent**: Automates **64% of customer inquiries** across chat, email, and social media—**in 12 languages**.  
* **Live Chat**: Real-time support to **improve conversions** and customer satisfaction.  
* **Help Desk**: A **centralized dashboard** for managing tickets, chats, and multichannel support.  
* **Flows**: No-code automation to **capture leads and boost sales** at key customer journey moments.  
* **Analytics**: Track performance, **optimize workflows**, and make data-driven decisions.

Question 3

What are the use cases of Tidio?

Accepted Answer

* **Ecommerce stores** can **reduce response times** and **increase self-service resolution rates**.  
* **Support teams** can **automate repetitive tasks** like refunds and order updates.  
* **Sales teams** can **convert more leads** with smart chat automation.  
* **Multilingual businesses** can **scale support** without hiring extra staff.

Question 4

How to use Tidio?

Accepted Answer

1. **Sign up for free**—no credit card needed.  
2. **Install Tidio** on your website or integrate it with Shopify, WordPress, etc.  
3. **Set up Lyro AI** by feeding it your FAQs and knowledge base.  
4. **Customize Flows** to automate lead capture and sales funnels.  
5. **Monitor analytics** to fine-tune performance.

Question 5

Tidio Contact Email:

Accepted Answer

support@tidio.net

Question 6

**Does Tidio work with my existing help desk?**

Accepted Answer

Yes! Lyro AI integrates seamlessly with popular help desk platforms.

Question 7

**How quickly can I set up Tidio?**

Accepted Answer

You can get started in minutes—just install the widget and customize it.

Question 8

**Can Lyro AI handle complex customer requests?**

Accepted Answer

It handles **64% of common queries** and escalates tougher ones to your team.

Question 9

**Is Tidio GDPR-compliant?**

Accepted Answer

Absolutely. Your data stays secure and compliant.