What is Samespace?
Samespace is a full-stack contact center platform designed for the AI age. It blends smart automation with human expertise to deliver smooth, high-quality customer experiences across all channels. Whether you want to automate tasks or keep things personal, Samespace makes it easy and efficient.
What are the features of Samespace?
- Origon AI: AI agents that handle complex workflows, connect to CRMs, databases, and keep full customer history and intent.
- Studio Workflow: Build and launch customer journeys with drag-and-drop tools—no coding needed.
- Insights: Real-time data, live agent monitoring, and AI-powered analytics to boost performance and decision-making.
- Apps: Ready-to-use integrations with your existing CRM, telephony, ticketing, and more—no custom builds required.
- Developer Tools: Create custom workflows using serverless functions and open APIs.
- Built-in Telephony: Make and receive calls worldwide with local numbers in over 100 countries.
- Private Deployment: Choose on-premises or cloud deployment with full features either way.
What are the use cases of Samespace?
- Automate customer support with AI agents that understand and act on customer needs.
- Design personalized customer journeys without writing a single line of code.
- Monitor live agent performance and get actionable insights in real time.
- Connect your existing business tools seamlessly for a unified workflow.
- Handle global calls easily with local numbers in multiple countries.
How to use Samespace?
- Sign up or request a demo to explore the platform.
- Use the Studio Workflow to drag, drop, and customize customer journeys.
- Integrate your CRM and other tools through the Apps section without delays.
- Monitor your contact center’s performance using Insights dashboards.
- Deploy on your preferred environment—cloud or on-premises.
